on 7/18/03 2:34 PM, Ben Rubinstein (me) wrote [... snip...] > bug reporting database, which IIRC is now > open to all comers. Go to www.runrev.com, click "Developers", scroll down > to "Feedback". They use bugzilla - it's hairy but basically great. Warning > - doesn't seem to play well with Safari - try iCab or IE if you're on Mac.
Since I'm really a Rev user (with an expired MC license) who lurks on this list and has been lurking heavily through the recent doom-laden discussions, I think it would be worth saying - go take a look at the bug database. I think it should be very reassuring to anyone concerned about responsiveness, commitment etc under the new regime. It's completely open to view, and anyone can register to add bugs, or comment on existing bugs. Rather than just reporting something to the list, where it might or might not be lost in the noise, might or might not get a response, and you have no idea what's happening to it; you can report it in the database, track it and see what comments have been added, get automatic email notification any time it is changed, and so on. Take a look at <http://www.runrev.com/revolution/developers/bugdatabase/reports.cgi> and click "Continue". You can see all the current bugs (btw in our own similar system, we prefer the term 'snag' - slightly less negative overtones!), see who they're assigned to, what their status is. Best of all, you can add comments at any time to your own report, or someone elses. You can add attachments - sample stacks, crash logs, etc. Chime in with your related repro case, or the fix you've come up with. Comment on the resolution. Even re-open the bug if you think it shouldn't have been resolved. EG take a look at <http://www.runrev.com/revolution/developers/bugdatabase/show_bug.cgi?id=83> for an example where two users are able to have a correspondence directly with the engineer addressing the issue: trackable, controlled, unable to just run dry and be forgotten. I think this is a fantastic way to manage development especially of a product which has dedicated developer users. The fact that RunRev have opened it to all comers (in its first incarnation it was open only to users with a 'professional' license) is in my opinion a great sign of maturity and confidence in their product, and of commitment to their users. _And_ a great reason for us to be cheerful about the continuing development of the product. Ben Rubinstein | Email: [EMAIL PROTECTED] Cognitive Applications Ltd | Phone: +44 (0)1273-821600 http://www.cogapp.com | Fax : +44 (0)1273-728866 _______________________________________________ metacard mailing list [EMAIL PROTECTED] http://lists.runrev.com/mailman/listinfo/metacard
