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Harlan,
Everything you have said is completely wrong. I
have been in business 4 years and I ship 2000+ items a year and ALL of them are
very fragile. I have never had a single customer have a problem with any of the
29 damaged items they have had. Everyone has collected their claim.
There are something's I do to ensure that they do
not have a problem.
I use only new boxes, USPS boxes when
possible.
I use only USPS approved materials to
pack...newsprint is not approved.
I use the proper size box and lots of foam
bubblewrap and peanut foam.
When a problem occurs and there have only been 29
because I keep track. The procedure is simple and is as follows:
Customer contacts me I tell them they need to KEEP
all of the materials and box...Throw out nothing.
I print out their invoice, their proof of payment
and a copy of the auction page.
I have the USPS Claim forms here, I fill in my part
of the form as the seller and sign it.
I put the claim form, the print outs and the
POSTMARKED insurance receipt in an envelope and mail it to the
customer.
When they receive my envelope, they take it and the
item in the box it came in with the packing materials to their local post
office. Generally it will take 15 minutes for the clerk to complete the claim
and then 10 days to receive the check.
NONE of my customers ever received one cent less
than they paid for their items. THERE ARE PRINTED approved packing material
lists available from the post office...I know because I am a post office, I have
a USPS Postal License and am approved to print my own postage and to accept
items for shipping from third parties.
NOW if you want to talk about the private
sector...lets do that. In 4 years I have had to file suit in court against
Federal Express 3 times in order for them to pay any insurance claim on 5
out of 6 damaged items. They are matters of public record and I can send you the
case numbers. FedEx once took a wooden magazine rack that had been scratched
during shipment when the box was pierced by their machinery. They had the item 4
months and reduced it to kindling, completely destroying the item. All they were
supposed to do is inspect it. It took 2 trips to court before they
finally paid my customer. I have 3 additional trips to court to file suits
before they finally decided to pay on other claims. FedEx simply does not cover
any items over $100.00 in value even though they will allow you to insure them
for up to $500.00. You have to prove in court that they were negligent in their
handling and that if the negligence had not occured the item would have not been
otherwise damaged during normal shipping. That was how I won.
I also refer you to FedEx.com at http://www.fedex.com/us/services/termsandconditions/ground/liabilitylimits.html?link=4
They do not cover and are not liable for any item
on their list which is the following:
They cover nothing and this is almost an exact copy of what UPS will cover.
The US Postal Service does not have these limitations and they pay.
My advice....know your seller, ebay or otherwise.
Before you buy on ebay contact past winners and ask about the packing of their
item. If it is a company...ask them on the phone or by email how the item will
be packed...if they can not tell you exactly...buy somewhere else.
Mark M.
Phoenix AZ
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- Re: [meteorite-list] usps insurance is fraud Randy Mils
