Hey Beth, I would definitely try resetting the AirBears2 key. I've seen a number of authentication problems resolved (both AirBears2 and bConnected Application Key) by simply reseting the key. Especially on Macs. I wish I had a technical explanation, but unfortunately all I have is anecdotal advice.
Let me know how it goes. Thanks, *Michael Chung* Systems Administrator Enterprise Computing & Service Management Haas School of Business, UC Berkeley Student Services Building, Room S300D Berkeley, CA 94720-1900 Tele: 510-643-3887 Typical Office Schedule Offsite: M-F At Haas: On-demand On Tue, Apr 28, 2015 at 12:56 PM, Beth Muramoto <[email protected]> wrote: > Michael, > > No, I haven't advised the user to do that just because the key worked on > her iPhone set up, so I assumed it wasn't related. > > Beth > > On Tue, Apr 28, 2015 at 12:51 PM, Michael Chung < > [email protected]> wrote: > >> Beth, >> >> Have you tried resetting the AirBears2 key for this customer? >> >> Michael >> >> Sent from my mobile phone. >> >> On Apr 27, 2015, at 4:30 PM, Nathaniel Baldwin <[email protected]> >> wrote: >> >> I don't have a real solution, but I can note that (on my fairly new >> MacBook Pro) I have what sounds like the same issue; AirBears2 / eduroam >> credential windows will pop up frequently on connecting to WiFi. What I've >> found is that if I simply hit cancel / esc to close the login prompt, >> within the next minute it will connect normally, password remembered. Not a >> solution, but a workaround. >> >> On Mon, Apr 27, 2015 at 4:15 PM, Beth Muramoto <[email protected]> >> wrote: >> >>> This might be an itshelp question, but I wanted to see if anyone on the >>> list might have some theories. >>> >>> I have a user (using a Macbook - older while plastic model) who is >>> constantly being asked to enter her AirBears2 credentials (both at shut >>> down, restart, and even disconnecting from it from the wifi and >>> reconnecting to it). This a recent issue in that she was able to do this >>> until she logged onto a Starbucks wifi. I don't think there's a >>> correlation, but let me know if I'm missing something. >>> >>> I've checked in Network and deleted as many of the listed joined >>> networks she had (she didn't want to delete some like home and known wifi >>> like other libraries -- we deleted hotels, airports, and other misc guest >>> logins -- there was no starbucks listed there though). >>> >>> I looked into her Keychain Access and didn't see anything obvious, but >>> if you can point me to what to look for maybe I missed something there. Is >>> there a plist I should be seeing other than the system preferences one? >>> >>> The AirBears2 access point near my office is working as we were able to >>> log in using our iPhones. >>> >>> She is having the same problem with connecting to eduroam as well. >>> >>> She can connect to other wifi accesses without a problem so I don't >>> think it's a physical/antenna issue. >>> >>> I've tried all I had in my cache, so if anyone has other suggestions, >>> they are appreciated. >>> >>> Beth >>> >>> -- >>> *********************************************** >>> Beth Muramoto >>> Computer Resource Specialist >>> Graduate School of Education >>> University of California, Berkeley >>> 1650 Tolman Hall >>> Berkeley, CA 94720 >>> Email: mailto:[email protected] >>> Phone: (510) 643-0203 >>> Fax: (510) 643-6239 >>> >>> “Finish each day and be done with it. You have done what you could. Some >>> blunders and absurdities have crept in – forget them as soon as you can. >>> Tomorrow is a new day. You shall begin it serenely and with too high a >>> spirit to be encumbered with your old nonsense.” >>> -Emerson >>> >>> This is the essence of forgiveness. You can't change what happened but >>> you can make sure it doesn't have the power to prevent you from being happy >>> tomorrow. >>> >>> -Paul Boese >>> >>> “Kind words do not cost much yet they accomplish much.” >>> >>> -Blaise Pascal >>> >>> >>> *********************************************** >>> >>> >>> >>> ------------------------------------------------------------------------- >>> The following was automatically added to this message by the list server: >>> >>> To learn more about Micronet, including how to subscribe to or >>> unsubscribe from its mailing list and how to find out about upcoming >>> meetings, please visit the Micronet Web site: >>> >>> http://micronet.berkeley.edu >>> >>> Messages you send to this mailing list are public and world-viewable, >>> and the list's archives can be browsed and searched on the Internet. This >>> means these messages can be viewed by (among others) your bosses, >>> prospective employers, and people who have known you in the past. >>> >>> ANNOUNCEMENTS: To send announcements to the Micronet list, please use >>> the [email protected] list. >>> >>> >> >> >> -- >> Nat Baldwin >> Unix Systems Supervisor >> Infrastructure Services, SA-IT >> UC Berkeley >> >> >> ------------------------------------------------------------------------- >> The following was automatically added to this message by the list server: >> >> To learn more about Micronet, including how to subscribe to or >> unsubscribe from its mailing list and how to find out about upcoming >> meetings, please visit the Micronet Web site: >> >> http://micronet.berkeley.edu >> >> Messages you send to this mailing list are public and world-viewable, and >> the list's archives can be browsed and searched on the Internet. This >> means these messages can be viewed by (among others) your bosses, >> prospective employers, and people who have known you in the past. >> >> ANNOUNCEMENTS: To send announcements to the Micronet list, please use the >> [email protected] list. >> >> > > > -- > *********************************************** > Beth Muramoto > Computer Resource Specialist > Graduate School of Education > University of California, Berkeley > 1650 Tolman Hall > Berkeley, CA 94720 > Email: mailto:[email protected] > Phone: (510) 643-0203 > Fax: (510) 643-6239 > > “Finish each day and be done with it. You have done what you could. Some > blunders and absurdities have crept in – forget them as soon as you can. > Tomorrow is a new day. You shall begin it serenely and with too high a > spirit to be encumbered with your old nonsense.” > -Emerson > > This is the essence of forgiveness. You can't change what happened but you > can make sure it doesn't have the power to prevent you from being happy > tomorrow. > > -Paul Boese > > “Kind words do not cost much yet they accomplish much.” > > -Blaise Pascal > > > *********************************************** > >
------------------------------------------------------------------------- The following was automatically added to this message by the list server: To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site: http://micronet.berkeley.edu Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past. ANNOUNCEMENTS: To send announcements to the Micronet list, please use the [email protected] list.
