Good afternoon, On Thursday, April 30, 2015, Production Control Shared Service Center (PCSSC) became the first IST unit to adopt the ServiceNow platform for incident management. This transition is in preparation for UCOP and UC Path’s integration.
The migration to ServiceNow will increase efficiencies for PCSSC’s inter-campus work with UCSF and UCOP, who already use ServiceNow. According to Laurie Graham, Production Control Operations Manager, “By providing a more robust platform and reporting tools, Production Control will see improved incident tracking, problem management, and service request resolution.” *More Information * This initial migration is part of a large-scale project to consolidate approximately 30 FootPrints queues currently used for incident management in IST. For more information about the IST ServiceNow project see the article <http://servicenow.berkeley.edu/news/ist-kicks-its-servicenow-project-incident-management> . Information about the CSS and IST efforts to move to ServiceNow as “One System for Service” is available on the ServiceNow website <http://servicenow.berkeley.edu>. Regards, The ServiceNow team
------------------------------------------------------------------------- The following was automatically added to this message by the list server: To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site: http://micronet.berkeley.edu Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past. ANNOUNCEMENTS: To send announcements to the Micronet list, please use the [email protected] list.
