Good afternoon, On Thursday, August 27, 2015, Endpoint Engineering and Infrastructure (EEI) and Software Central adopted the ServiceNow platform for Incident Management and Generic Service Request as part of Cohort 1 of the IST-ServiceNow Project. In addition, CSS IT, which had already been using ServiceNow for Incident Management, adopted Generic Service Request as part of Cohort 1.
This migration is part of a large-scale project to consolidate approximately 35 FootPrints and other ticketing queues currently used for Incident Management and Generic Service Request in IST. For more information about this Go Live, see this article <http://technology.berkeley.edu/news/ist-servicenow-project-cohort-1-goes-live>. Information about ServiceNow as “One System for Service” is available on the ServiceNow website <http://servicenow.berkeley.edu/>. Regards, The IST ServiceNow Project [email protected] <mailto:[email protected]>
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