Dear Partners, We have an immediate requirement for a Project Manager - Call Center Applications / Workforce Management (WFM) Solutions for our direct client based in San Jose, CA
Location: San Jose, CA Duration: Contract / Contract-to-hire (initial contract for 6 months) Rates: DOE ROLE Successful candidate will become an integral part of the Project Management team by technically driving/managing projects to ensure timely and successful project completion SKILLS, EXPERIENCE & EDUCATION - 10+ years of IT experience with last 4+ years as Project Manager handling implementation and deployment of Call Center Applications / Workforce Management (WFM) Solutions - Minimum 2 full life-cycle implementations of Call Center Applications/WFM solutions is a must - Experience of implementations in a multi-national or multi-location (remote teams) setting - Firm understanding and hands-on implementation experience of Call Center/WFM applications in a large organization set-up - Experience of working on Aspect eWFM is a must - Experience on integrating Aspect and Genensy solutions with custom applications - Prior experience of working on Genesys application will be a plus - PMP project management certification is preferred but not required - A four-year college degree in Computer Science or Information Systems is preferred; however relevant education and/or job experience can be substituted. RESPONSIBILITIES Project /Practice Management - Creates and executes project work plans and revises as appropriate to meet changing needs and requirements - Identifies resources needed and assigns individual responsibilities - Manages day-to-day operational aspects of a project and scope - Create project SDLC documents, i.e. Planning / Requirements / Design / Train / Deploy / Post-Deploy - Reviews deliverables prepared by team before passing to Program Manager/Client - Minimizes our exposure and risk on project - Ensures project documents are complete, current, and stored appropriately Thanks, Sonali ZealTech Inc. Phone:510.870.5025 * Cell: 510.449.5280 * Fax : 510.372.0571 --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Microsoft DOTNET ASP, C++, SQL SERVER" group. ------------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------------- For stunning photoshop tutorials, visit: www.psd-help.blogspot.com ------------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------------- -~----------~----~----~----~------~----~------~--~---
