Hi,
Please send resume to an...@aim-cc.com Need: Business Analysis Location: Denver, CO (Currently only seeking candidates to report to a location in the Denver Tech Center) new order in Denver CO $45-50/hr Location: CO Job Description: Possible duties may include: · Work closely with business partners to document very detailed technical requirements based on business needs, and create corresponding technical design documents. · Perform and coordinate sizings for new work requests Create, update and/or coordinate project documentation such as FSD, design and architecture diagrams, change requests, product evaluations Prepare and present powerpoint presentations to business partners Coordinate multiple small to medium sized technical activities, focusing on achieving all deliverables on time and within budget Coordinate with other technology teams to ensure a smooth implementation Develop/design/update/support Genesys strategies and infrastructure for a multi-tenant Genesys environment Develop technology road-map based on business partner and enterprise initiatives (Candidates without this minimum skillset will not be considered): · Contact center background Experience with either Genesys CTI and/or VXML-based IVR (Voice Genie strongly preferred) · Very strong documentation skills and focus Specific requirements include: · Experience in a Genesys CTI environment including STRONG network and premise based routing logic design and debug skills Experience with designing VoIP and SIP technology solutions for deployment within the contact center. Preference for candidates with Cisco IP Telephony and/or Genesys SIP Server experience Strong background in utilizing carrier based routing such as MCI Gateway Services or Telecommunication ICP services, as well as the ability to manipulate network plans to integrate into a CTI environment. · Understanding of basic networking concepts such as WAN infrastructure and protocols such as TCP, UDP, etc. · Experience with premise ACD/PBX integration (MAPD, Symposium, etc) and basic switch routing concepts, including an intermediate to advanced understanding of IVR and Telephony interfaces into CTI systems. Understanding of multi-channel solutions and their application within the contact center (ex: SMS, Chat, Email, etc) Understanding of the various reporting and adjunct systems (QM, WFM, etc) critical to the contact center operation and how those systems are impacted by multi-channel touch points `Power User` experience with UNIX systems (AIX or Solaris preferred) · 10- Years experience with Telecommunications and Contact Center Technology and Architecture, Call Center and CTI Technologies Working knowledge of Microsoft's desktop application suite, UNIX, Windows Automatic Call Distributor ACD / PBX experience - Nortel, Avaya, and Aspect CTI Certified Genesys Engineer 7.x or equivalent experience Platform and Skill Set Expertise: Design Skills Tools : Visio, Analysis Skills : Business Analysis *Have a blessed day!*** *Thanks & Regards* *Annie Mark **|*Aim Computer Consulting | 734-591-3562 EXT: 1+180|Fax : 734-418-2603 Mail id: an...@aim-cc.com Yahoo IM: annie_...@yahoo.in Visit our Website at www.aim-cc.com --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Microsoft DOTNET ASP, C++, SQL SERVER" group. ------------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------------- For stunning photoshop tutorials, visit: www.psd-help.blogspot.com ------------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------------- -~----------~----~----~----~------~----~------~--~---
