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Cisco Contact Center Routing and Integration Specialist *(anyone fitting this job will have this all over resume)* Location: Trenton, NJ Length: 3+ months Start: ASAP Interview :phone Rate: 50/HR all + expenses ***** Location subject to change -- Contractor must be willing to travel up to 50% Cisco Contact Center Routing and Integration Specialist role entails planning, designing, and configuration Cisco ICM integration to third party IVR/ACD applications. Role will focus on working with client and outsourcer IT resources to integration Cisco ICM infrastructure with vendor contact center routing platforms to drive routing efficiencies through centralized ACD routing, reporting and workforce management. · Minimum 3 years experience in contact center infrastructure design, engineering, implementation, and/or support focused on Cisco ICM, Cisco Peripheral Gateway integration, Cisco Voice Portal/IP IVR · Minimum 3 years experience in project management · Detailed technical knowledge in the of the following areas: Contact Center Routing Platforms (ACDs), IVR and Call Queueing, IP Telephony, Peripheral Gateway and Legacy ACD Integration · Hands-on experience with one or more of the following vendor products: Cisco ICM/IPCC/CVP, Cisco Peripheral Gateways, Nortel Contact Center, Avaya Call Center · Experience with network service providers (e.g., carrier routing for toll services) · Vendor certifications are strongly preferred (e.g., CCVP) · Proficiency in Microsoft Office Sareen Bhaskaran Resource Manager Prosoft Cyberworld Group 630-371-0530 ext 145 sar...@prosoftcyberworld.com PLEASE MARK A CC TO recruitersar...@gmail.com --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Microsoft DOTNET ASP, C++, SQL SERVER" group. ------------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------------- For stunning photoshop tutorials, visit: www.psd-help.blogspot.com ------------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------------- -~----------~----~----~----~------~----~------~--~---
