Daniel Stetcher's LinkedIn post, The Cognitive Crisis in Aviation Operations: Why Our Brains Are Fighting Our Systems <https://www.linkedin.com/search/results/all/?fetchDeterministicClustersOnly =true&heroEntityKey=urn%3Ali%3Afsd_profile%3AACoAAAAIuTIBWKkzuzr3iE8MG4l744n EZRpUoMY&keywords=daniel%20stecher&origin=RICH_QUERY_SUGGESTION&position=2&s earchId=07a0583d-aa6e-40e0-875d-e178f523ed9a&sid=6%40(&spellCorrectionEnable d=false> , is an accurate description of the airline OCC problem.
And yes, the system is broken, but something only each individual airline can fix. And while airlines (and ATC) look for better Defect Correction solutions, they miss the point that the only successful path forward is Defect Prevention and not better technology or interfaces focused on Defect Correction. Also, the dispatcher overload Daniel describes is the same as the controller overload, e.g., trying to better manage Defect Correction. And of course, better Defect Correction is needed, since no matter how much Defect Prevention can be applied, stuff happens. But Correction must be secondary to Prevention. That said, most of the airline dispatcher "day of" overload Daniel outlines so well is absolutely preventable. And focusing on flooding dispatchers with the "20 tabs" follows what Dr. Russ Ackoff said, "The righter we do the wrong thing", the wronger we become". Consider that most airline delay that creates airport, ramp and gate overloads is preventable. Therefore, given the much larger upside of Defect Prevention, one would think that airlines would be all over Defect Prevention. Of course, this would require airlines to identify the root cause of most of their delays and chaos. Airlines could. Airlines should. Airlines refuse. Dr. Russ Ackoff 1994 System Thinking Discussion - <https://www.youtube.com/watch?v=OqEeIG8aPPk> https://www.youtube.com/watch?v=OqEeIG8aPPk xxxxxxxxxxxxxxxxxxxxxxxxxxxx Below is from a Defect Prevention Versus Defect Correction Google search. Defect prevention and correction are two distinct approaches to managing defects in quality management. Defect prevention focuses on identifying and eliminating the root causes of defects before they occur, thereby preventing the recurrence of similar issues. This proactive approach is essential in quality management systems (QMS). Defect correction, on the other hand, is a reactive measure taken after a defect has been identified. While correction addresses the immediate issue, it does not necessarily eliminate the root cause of the defect. In summary, defect prevention is a systematic and proactive strategy aimed at preventing defects, while defect correction is a reactive response to defects that have already occurred. Airline dispatchers and ATC controllers need more Defect Prevention so they will have much less Defect Correction. Michael xxxxxxxxxxxxxxxxxxxxx R. Michael Baiada cell - (303) 521-6047 rmbai...@greenlandings.net <mailto:rmbai...@greenlandings.net>
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