Scott, returning to SFO from Europe earlier this month, we did not have to
show our global pass cards.
Phil Roberts


On Fri, Sep 19, 2025 at 8:23 AM F. Scott Wilson via Mifnet <
mifnet@lists.mifnet.com> wrote:

> A few months ago there were some reflections on the Mifnet about the new
> US online passport renewal program. I joined the chorus of voices marveling
> at the efficiency of the new program.
>
> Yesterday I discovered a glitch. Arriving at JFK from Europe on Delta, I
> made first use of my new passport at a Global Entry kiosk.  It was the
> first time I’d attempted to use Global Entry in two years.  Apparently you
> do not now use your passport at the kiosk, rather you merely pose for a
> face scan. As soon as my face scan was complete, red exclamation points
> appeared, and I was immediately directed by a CPB agent to the regular
> inbound immigration line reserved for arriving diplomats.
>
> After an annoying long 15-minute wait while a couple ahead of us
> negotiated at length with the agent (my wife guessed it was a recently
> married couple dealing with a name change), the agent tapped away for a few
> minutes and then directed me to a separate bullpen area where problems are
> dealt with. I  asked him what the problem was; he responded by asking me
> I’d recently lost my passport. I said I had not.
>
> I won’t say the bullpen was a hostile environment but it was clear the
> agents there would not be forthcoming about what my problem was. After
> waiting another 10-15 minutes in silence (and worry), my name was called
> and I was given my passport with approval to enter the US. No explanation
> was provided, so I asked. It turns out that the online passport renewal
> process did not include the voiding of my prior passport, which as of
> yesterday had not yet reached its original expiration date, so the system
> was apparently showing me as possessing two valid US passports.
>
> Recall that the new online process does not include the return of your
> existing US passport - they don’t want them. In the old days a renewal
> applicant surrendered their existing passport as a part of the renewal
> application process, and it was later returned to the renewal applicant
> clearly voided by holes punched in the cover. Either the new online renewal
> process does not include a process step for voiding one’s prior passport,
> or they missed that step in my case. I am curious to know if any Mifnetters
> have had a similar experience.
>
> Also, are you now required to show your plastic Global Entry card in
> addition to or in lieu of your passport as a part of the Global Entry
> process?
>
> Scott
> --------------------------------------------------------------------------
> Revised: 20250507
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Revised: 20250507

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