Title: Message Title
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Some of the high level business requirements for the workflow engine include:
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Have work-queues. Users should be able to view their to-do list in their inbox.
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automatically route, and escalate tasks based on user- defined rules to individuals or departments.
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ensure none of the critical steps in the sequence are missed. Ideally, the workflow management should automate the front-end and back-end tasks, including origination, approval, disbursements, rescheduling, repayments and arrears management
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have full reporting facilities to allow management to generate detailed reports on user performance and on turn-around times in order to identify bottlenecks in the business processes and to eliminate them.
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The workflow system should provide support for the design and implement controls, enforcement policies and procedures and tracking employee productivity.
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The workflow system should record mandatory events and ensure that policies and procedures are complied. The workflow system shall also allow reviewers and managers to verify whether all steps in a workflow process have been completed.
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The workflow system should include configuration tools that allow workflow processes to be easily defined and mapped using a graphical user interface.
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