That hop #14 is not responding to your traceroute’s icmp requests for some 
reason.  It’s actually common and likely not an issue here.

Have a look here:
https://www.nanog.org/meetings/nanog47/presentations/Sunday/RAS_Traceroute_N47_Sun.pdf
 
<https://www.nanog.org/meetings/nanog47/presentations/Sunday/RAS_Traceroute_N47_Sun.pdf>
You can likely find a video of this guys talks as well.

Justin Miller

 VA SkyWire, LLC
 1707 E Main St
 Richmond, VA 23223
 Office: (804) 521-4212
 Desk: (804) 591-0500 ext 101
 Fax: (804) 591-1559
 [email protected] <mailto:[email protected]>
> On Jan 2, 2015, at 1:49 PM, TJ Trout <[email protected]> wrote:
> 
> Can someone tell me how to read these mikrotik traces (specifically the loss 
> area) how much loss is normal? I tried tracing to 10+ IP's at the same time 
> and about 50% show 0% loss at all hops, while the others show various amounts 
> of loss and I can't imaging they are all true loss that would cause a 
> problem? 
> 
> This specific customer in the attached trace is complaining of loss of sound 
> when doing VOIP, and the trace shows some loss, is this an acceptable amount?
> 
> 
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