I've got a customer complaining about intermittent speed issues and short
cut off's on his connection. My MT box shows he has a high connection rate.
I also noticed in the logs on my Netgear router that his IP shows with the
following message: [DoS attack: Smurf] attack packets in last 20 sec from
ip [10.10.45.103], Friday, Oct 03,2014 16:05:51
I assume he has a virus but he says he has run virus scans on all his
computers and devices. I'm not sure what to tell him next. Any ideas?
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