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On Mon, 4 Mar 2013, David F. Skoll wrote:
On Mon, 4 Mar 2013 12:30:09 -0500
"Dale Moore" <[email protected]> wrote:
[Broken Android email app does not consider 5xx failure to be permanent,
but keeps retrying.]
Your ideas are appreciated. You can send your ideas to me directly
and I will summarize in a week. Or you can send them to this list.
I would take a scorched-earth approach. I would immediately lock the
account of any user from whom I observed such behaviour and refuse to unlock
it until the user replaces the email app with a non-broken version.
You seem to be writing from a university, so you may be able to get away
with this for students. Faculty/staff might need a somewhat more nuanced
approach. :)
I do agree with David, er partly :-). There are plenty of alternatives for
Android.
@Dale, I would change your action from:
" - manually scanning the logs picking out such behavior
- personally notifying the users that their email isnt going out and why
- helping them put their droid in airplane mode
- helping them remove the offending message from their 'Outbox'
- helping them put their droid out of airplane mode"
to:
" - programmatically scanning the logs picking out such behavior
- automatically notifying the users that their email isnt going out and
why, e.g. point to a FAQ and/or send that FAQ page as attachment
- helping them to install yet another mail client
- helping them to get the old messages edited and on-wire finally"
- --
Steffen Kaiser
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