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Thank you for contacting Express Repair Center This is your confirmation that we received your e-mail Unfortunately due the high volume of e-mail we received from all over the world, we are unable to answer each one in timely manner, if you need a fast answer, please call us at: 305-265-9965. We will be happy to respond all your question over the Phone. If you are already our customer or if you have a unit in process in our shop we will answer your question or give a status of your repair in the next 24 hours. All of our customer always received priority service For any other questions please call us directly at: 305-265-9965 Our hours of operation Monday thru Friday: 9:00am to 6 pm Eastern Time Frequently Asked Questions: How much will cost to repair my unit ? Check our service rate page at : http://www.ercservice.com/Express/Srates.html There you will find our service labor charges. Please keep in mind that these are labor charges. It is not possible to develop an accurate estimate for repair of a piece of equipment without knowing what parts are defective, how much they cost if they are available. My Unit had a X part broken, do you sell that part ? We aren't a part distributor and because that we don't sell parts outright you must send in your unit for repair. We do not sell used units, our business if repair only. My unit had a X part broken and I will send it to be repaired, you can give me a full estimate with parts and labor before I send the unit to you ? The only estimate we can give to you is for labor rates, as we aren't a parts distributor we don't have list of prices of each Brand and it require a research time, we don't do it for free, you need to send your unit to us for repair, as soon your unit is here we will spend all the time necessary to locate the part your unit need and provided to you an exact estimate. We will charge only the cost of parts plus shipping charge, we don't make profit on parts, our business is repair only and our profit is only in the labor charge Why can't I reach a Technician? We actually receive over 4.500 phone calls and more than 8.000 e-mails per month. If the technicians answer all the calls and e-mails they will not be able to repair any units. Therefore, a trained customer service staff will answer all the question, but they aren't technician. Anyway if the technician have a special need of communicate with you regardless to the repair of your unit, they will call you directly We are a not a tech support company, if you need tech support or ask a question about some feature of your unit, please call directly to the manufacturer of your unit. For any others question, please check our index of frequently asked questions at: http://www.ercservice.com/Express/useful-info.html EXPRESS REPAIR CENTER, INC. 7903 Nw 2nd St Ph: 305-265-9965 33126, Fl, Miami Fax:305-265-7556 [EMAIL PROTECTED] www.ercservice.com ---Auto Reply To Your Message--- From: [email protected] To: [EMAIL PROTECTED] Date: Sun, 22 May 2005 06:15:30 GMT Message-ID: <[EMAIL PROTECTED]> Subject: Tuerkei in die EU
