Flower Achieving True Excellence In Customer Service
Ever asked the following questions in your dealing with your customers? How do I create/maintain a customer-focused culture in my workplace ? Why must we put customers first ? Why do we have to listen to them ? Why are customers difficult ? How do we deal with difficult customers ? What is the best way to react to a complain ? What does excellent customer service comprise of ? Why are internal customers important ? How do I deal with office politics ? The LCCI Certificate in Customer Service is designed to equip you with the skills to handle difficult customers and sticky situations appropriately,as well as make the most of every customer contact. It will help you to plan and implement an effective service management program designed to deliver service excellence,and prepare you for team leading and management. Course Objectives Understand the Importance of Customer Service Achieving Real Excellence in Customer Service Understand the Basic Principles of Managing Customer Service Prepare for Team Leading and Management Plan and Implement an Effective Service Management Program designed to Deliver Customer Service Excellence Course Outlines Managers and Customer Service Excellence Setting and Communicating Objectives Putting the Customer First Getting the Right people and Resources. Creating the Customer Focused Culture Dealing with Difficult Situations Making It Happen Embedding Innovation in Your Team For Whom Those in Customer Services,Front Line Services,Sales and Marketing,Administrative Services,Managers and Staff who have direct or indirect contact with internal or external customers. Course Fee : only $286nett with SDF Grant*** Course Fee without SDF grant : $650nett Other Fees: Exam fee @ $140nett, Course materials @ $25nett, Admin fee @ $15nett ***SDF grant - for Singapore Citizen & Singapore PR only Administrative Details Course Date : 16.11.11 to 29.02.12 ( 15 sessions ) Day/Time : Wednesday / 7pm to 10pm Trianing Venue: 19 Carpenter Street ( near Clarke MRT Station) For enquiry or registration, Call Binson @ 91783929 or email Email : [email protected] Training Provider : EDU TRAINING RESOURCES PTE LTD 40C Hongkong Street. Singapore 059679 phone number: 91783929 email: [email protected] If you do not wish to receive our e-mail, please email "unsubscribe" to us
