my discussions with <support (at) openbsdstore (dot) com> were lengthy (2014-10-06 - 20014-10-22) because I ordered two CD-Sets and wanted only one to be shipped. This seemed to puzzle staff over there but no problems with money transfer (via bank, SEPA) or shipping or anything...
Bye, Marcus [email protected] (IMAP List Administration), 2015.04.11 (Sat) 15:01 (CEST): > the following describes my experience ordering CDs from the openbsdstore.com. > > As openbsdstore.com is apparently the only source for OpenBSD CDs these days, > I > ordered two sets of v5.6 a while ago (December 2014). > > The order > ------------ > The trouble began immediately. I chose electronic wire transfer as the payment > method, but even though I had supplied my VAT-ID and indicated that I wished > to > avoid paying VAT, there total included VAT and there was no way to remove it. > > I figured it was simpler to order and ask to have the VAT transferred back. I > ordered, and sent a corresponding request. > > The Ticketing System > ------------------------ > The store opened a ticket on my behalf (at least there *is* a ticketing > system), > and I began to receive emails from the ticketing system. They mostly look > like this: > > > /Person's name/ just logged a message to a ticket in which you participate. > > > > [content of message] > > > > -------------------------------------------------------------------------------- > > /You're getting this email because you are a collaborator on ticket #229757 > > <https://support.openbsdstore.com/view.php?auth=c1x2qaqaabxamaaa4o7EuU%2BmlBQAJA%3D%3D>. > > To participate, simply reply to this email or click here > > <https://support.openbsdstore.com/view.php?auth=c1x2qaqaabxamaaa4o7EuU%2BmlBQAJA%3D%3D> > > for a complete archive of the ticket thread./ > > I cannot, however, "participate" by clicking on the link. The link is only for > internal use. So the system can't differentiate between support staff and > customers.... > > > Bank Details > ---------------- > I am requested to provide bank details. Fair enough. I provide my IBAN (int'l > bank account number) and BIC/SWIFT (unique bank ID) details. These two items > are > sufficient to transfer money *anywhere* within the EU (In fact, the IBAN alone > is sufficient, as it contains the bank code). This is made possible by SEPA. > From wikipedia: > > The *Single Euro Payments Area* (*SEPA*) is a payment-integration initiative > > of the European Union <http://en.wikipedia.org/wiki/European_Union> for > > simplification of bank transfers denominated in euro > > <http://en.wikipedia.org/wiki/Euro>. As of February 2014, SEPA consists of > > the > > 28 EU member states, the 4 members of the EFTA > > <http://en.wikipedia.org/wiki/European_Free_Trade_Association> (Iceland, > > Liechtenstein, Norway and Switzerland), Monaco and San Marino > > <http://en.wikipedia.org/wiki/San_Marino> > > IBAN/BIC Not Enough > ---------------------------- > The response is: > > I'm very sorry but our bank require your bank's address... > That the bank demands my bank's address is pure rubbish. > > > Transfer Costs More Than Refund > -------------------------------------------- > The next missive from openbsdstore.com was: > > Hopefully you should have received the ???15 sent by post - unfortunately > > we had > > to send it in this way, as our bank wanted to charge us ???20 to send it to > > you > > electronically! > This can't be happening.... And in fact an envelope containing a 10 and a 5 > euro > note arrived somewhat later. > > Maybe OpenBSD should look for a European partner that can tell its bank what > to > do, instead of the other way round? > > Rob Urban > > > !DSPAM:55291bbc52771801260458!
