> From: Tom Van Looy [mailto:[EMAIL PROTECTED]
> Sent: Wednesday, December 10, 2008 10:50 AM > To: Anirban Sinha > Cc: [email protected] > Subject: Re: possible bug in OpenNTPD code? > > >>Why would you assume that? That seems a bit hostile. Perhaps the > >>developers are a bit busy at the moment. > > > >True. I generally post on the Linux lists and I believe I am spoiled by > getting quick responses from my postings. In future, I will remember to keep > more patience. > > I would like to respond to this with a small anecdote: I opened a call at > vendor x at 17/sep/2008. The call resulted in me having to open a design > change request for their OS. So, 65 days later (coincidently today), I > received a "tracking number" and probably have to wait an other (max) 90 days > for the developers to decide if they even will make a fix. Oh, did I mention > how ridiculously much we pay each month for their support? This varies GREATLY from vendor to vendor. We had a vendor that put additional features in the product, because we asked for them. Of course, we were paying for between a third and half of a full time engineer in support fees. -- Ed Ahlsen-Girard
