At Megabyte we're using Trac internally and Mantis for clients. Trac is great but it seems more geared towards open source projects where it doesn't really matter who sees which tickets. Mantis can be configured so that issues are automatically hidden, which is needed for some of our projects. Mantis is in PHP, and Trac is in Python. I also used to use Scarab - which is very good in customisations, and is in Java. But its upgrade process was a bit flaky.
Ramon 2008/6/2 Andrew <[EMAIL PROTECTED]>: > > Any suggestions for a good Support Ticket System? I tested OTRS & was > going to try osTicket too. I need to evaluate some products to replace > the current Deerfield Mailflow setup we have and was thinking maybe to > go for something based on linux and if possible free. > > Thks > > Andrew > > _______________________________________________ > MLUG-list mailing list > [email protected] > http://linux.org.mt/cgi-bin/mailman/listinfo/mlug-list -- Ramon Casha _______________________________________________ MLUG-list mailing list [email protected] http://linux.org.mt/cgi-bin/mailman/listinfo/mlug-list
