Hi,

Try uninstalling Mnemosyne completely, then installing 
https://www.microsoft.com/en-us/download/details.aspx?id=48145, and then 
installing Mnemosyne again.

What OS do you have? Note that older OSes like XP or Vista are no longer 
supported.

Cheers,

Peter

----------------------
Hi,

I disabled antivirus and I can start the program, I view tips and then the 
window become black, no commands available ... what can I do?

Thanks

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