Hi,

Please make sure you are running the latest version of the program.

Did you manage to use the software before, or are you a first time user?

Cheers,

Peter

-----Original Message-----
From: [email protected] 
[mailto:[email protected]] On Behalf Of [email protected]
Sent: 19 May 2017 13:52
To: mnemosyne-proj-users <[email protected]>
Subject: [mnemosyne-proj-users] Help

First of all,I'm sorry about my English.

After installing the software and try to run , I have an error:

"Unable to load file , qyery failed"
and then:
"If you are using a USB key , refer to the instructions on the website so as 
not to be affected by drive letter changes"

Then the software does not open and there is a long error message

Who can help me, please?

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