On 9/22/15 4:41 PM, Richard Newman wrote:
One of the problems we face with fatfennec and other big projects is
that it's difficult for volunteers (and paid contributors, for that
matter!) to make the jump from [good-first-bug]s to the harder/less well
specified/less approachable bugs.

That's compounded by over-committed senior folks not finding the time to
do enough work to break own those big hairy bugs.

We also tend to take an all-or-nothing approach to fixing bugs, so those
difficult projects tend to sit.

I'd like to get to a place where 'success' wasn't synonymous with
'RESOLVED': where we can leverage our contributor base to incrementally
move some of these bugs forward, whether that's by doing investigation
(almost triage!), breaking down meta bugs, or even writing up better
summaries.

I admit it's my tendency to not consider my own contributions successful unless I've written a patch and it's landed on moz-central. But then again, a comment like this is a super useful contribution (to me as someone who might try to fix that) even though it didn't result in any code written: <https://bugzilla.mozilla.org/show_bug.cgi?id=887517#c8>

I wonder how we can make people feel recognized and valued for this kind of non-greppable-in-a-codebase work? I don't actually know.

That is: can our contributors help our contributors?

One thing that comes to mind is what we try to do on webcompat.com/Tech Evangelism bugs. We have a set of whiteboard strings (and labels on GitHub) like [needsdiagnosis], [needscontact], [contactready] so in theory if someone isn't skilled at debugging minified JS or whatever they might be really good at finding points of contact for a given website and that's how they contribute. (But we have a lot of work to do to make people aware of this and grow our own community of contributors...).

--
Mike Taylor
Web Compat, Mozilla
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