hello sir!
hope your doing good!
use speakerphone or headset for accessing IVRS cause the screen gets disabled 
when you have it close to your ear.
il advice you to install autospeaker which will activate speakerphone when ever 
you take the phone away from your ear.
you should be able to access the IVR easyly.
hope that helps.
if you need anything else feel free to contact.
cheers.
TakeCare!

Sent from my iPad

> On 6 Jul 2014, at 14:52, Rohith P <p.roh...@gmail.com> wrote:
> 
> Hi folks,
> Thanks for your help so far with android. This time, I am facing
> problems with phone calls involving IVR systems with moto e. I am not
> able to activate the editing keypad / dial pad during a call. During
> calls the touch screen behaves as if it is off. Please help.
> Thanks in advance,
> Rohith
> 
> 
> 
> Search for previous postings at:
> http://www.mail-archive.com/mobile.accessindia@accessindia.org.in
> 
> 
> 
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