On the main topic at hand: I am under the impression vcpan and other
iserver tools like it are proprietary and it is how they manage their
virtual UNIX boxes so that you can have almost root-like access to your
virtual web server machine without being a true separate physical box
that you have root access on.
Gerd Knops wrote:
> [EMAIL PROTECTED] wrote:
> > This site looks on top of it!
> >
> To bad they are a Verio company. My recent experiences with Verio
> have been extremely poor, their customer support for leased lines
> is that it pretty much is non-existent.
>
On the subtopic:
I think it's fair to say that any company bought out by Verio (such as
iserver) suffers from the added overhead and uncertainty of being owned
by a huge company (as well as potentially having key people leave over
it). However, iserver was a company before verio, and is a separate
entity after it. But take it as you will.
Verio forced me to move my email from clark.net to a "Verio standard mail
server" and I lost my mail for several days and never recovered my IMAP
mail folder capability on their new config. Support emailed me back a
couple times telling me that everything was the same on the new server so
I shouldn't be having any problem and never offered more help. So chalk
one up for a Verio absorbtion.
My experience with iserver's own tech support hasn't been so bad even if
it does have to go through [EMAIL PROTECTED] I usually get a response
within 12 hours. Not amazing for business critical support (I would
prefer a within 1 hour response) but the answers seemed to be good to me.
And their model of virtual servers is somewhat interesting and gives
quite a bit of capability to config your own stuff in a
standardized/automated way that many small web hosting companies cannot
touch.
Anyway, take it as you will. IServer has a shed-load of customers and
they support Perl as well as mod_perl for all those customers... So now
we have a whole slew of customers who may start coming here for advice
which will be very exciting to see a new set of people grow on this list.
Later,
Gunther
