Hello, I am using OTRS on a RedHat 6.5 with apache2 and mod_perl2. We are using these packages (yum info feedback):
Installed Packages Name : httpd Arch : x86_64 Version : 2.2.15 Release : 39.el6 Name : mod_perl Arch : x86_64 Version : 2.0.4 Release : 11.el6_5 We noticed a performance difference with the Development server. I can see in htop that the apache user is spawning /usr/bin/perl processes to run all the perl scripts instead of handling them in an httpd process. So I placed the following script in the same directory as my index.pl to see if mod_perl was being used: #!/usr/bin/perl print "Content-type: text/plain\n\n"; print "Server's environment\n"; foreach ( keys %ENV ) { print "$_\t$ENV{$_}\n"; } Dev shows these two variables that are completely missing on Sandbox: MOD_PERL_API_VERSION 2 MOD_PERL mod_perl/2.0.4 So I'm pretty sure mod_perl isn't being used . But as far as I can tell everything is configured: 1) /etc/httpd/conf.d/perl.conf contains the line: LoadModule perl_module modules/mod_perl.so 2) /etc/httpd/conf/httpd.conf contains an Include: Include conf.d/*.conf 3) this is the default .conf from OTRS but I can't find a mistake: # Setup environment and preload modules Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl # Reload Perl modules when changed on disk PerlModule Apache2::Reload PerlInitHandler Apache2::Reload # general mod_perl2 options <Location /otrs> # ErrorDocument 403 /otrs/customer.pl ErrorDocument 403 /otrs/index.pl SetHandler perl-script PerlResponseHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders PerlOptions +SetupEnv <IfModule mod_version.c> <IfVersion < 2.4> Order allow,deny Allow from all </IfVersion> <IfVersion >= 2.4> Require all granted </IfVersion> </IfModule> <IfModule !mod_version.c> Order allow,deny Allow from all </IfModule> </Location> # mod_perl2 options for GenericInterface <Location /otrs/nph-genericinterface.pl> PerlOptions -ParseHeaders </Location> </IfModule> And yet the module is loaded: [user@server httpd]$ httpd -M | grep perl Syntax OK perl_module (shared) [user@server httpd]$ httpd -l Compiled in modules: core.c prefork.c http_core.c mod_so.c Anyone who can spot a mistake or who has additional steps to troubleshoot why mod_perl isn't being used?