It would be helpful if we could go to a web page to figure the date of the latest virus definitions.
That way ...if we are in doubt...we could verify we have the latest version or not visually. It is not perfect but is a much better clue no clue.
Jeff @ EONI
At 11:14 AM 1/27/2004, Robert Button wrote:
* This is the modus mailing list *
If you are experiencing problem getting the Virus updated, please follow these following steps. This is a temporary workaround.
STEP-1 Try "soft-stopping" the services to force the update.
Try stopping moduscan Try stopping modusadm Start both services Do an update now.
If you get an error message, try step-2
STEP-2 Try "hard-killing" the services to force the update.
Try stopping moduscan Try KILLING modusadm
To kill modusadmin, you can get the kill command here: http://www.vircom.com/supteam/kill.exe. Put it in your windows or winnt folder then invoke it from a DOS command line:
kill modusadm
Start both services Do an update now.
If it still fails, try setp-3
STEP-3 Check to see if you have an AVUPDATE process in task manager
Check in task manager, is there a process AVUPDATE? If there is, kill it with the same kill tool downloaded in the previous step Try KILLING modusadm STOP Moduscan Start Modusadm and Moduscan Do an update now.
If it still fails,
STEP-4) Do a reboot to force an update.
Shutdown and reboot the server. Do an update now.
Notify us ([EMAIL PROTECTED]) which step fixes the issue. We're recording every instance this happens to better understand why some customers are having difficulties with the Virus update.
Robert Button Director, Customer Services Vircom Inc. www.vircom.com
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Robert Button Sent: Tuesday, January 27, 2004 12:49 PM To: [EMAIL PROTECTED] Subject: [Modus] Message from Vircom Support Desk: Virus updates Importance: High
* This is the modus mailing list *
To all customers,
We have received complaints from some customers about an error received from the auto-update and the Update Now function. We are currently investigating the problem and will be posting the result of our finding.
In the mean time, we believe the problem is caused when Modus tries to load the new Virus definition. It appears that a file(s) may be locked by the OS or other processes. Some customers have fixed the problem by stopping and restarting Moduscan and ModusADM. Others have fixed the problem by rebooting their servers.
Support department will be posting more information on how to correct the Update process.
We take this problem very seriously and will keep posting new information to the list until we get a final resolution.
Regards,
p.s.
Robert Button Director, Customer Services Vircom Inc. www.vircom.com
** To unsubscribe, send an Email to: [EMAIL PROTECTED] with the word "UNSUBSCRIBE" in the body or subject line.
** To unsubscribe, send an Email to: [EMAIL PROTECTED] with the word "UNSUBSCRIBE" in the body or subject line.
---
Jeff Crews
Eastern Oregon Net, Inc.
La Grande Oregon
Email [EMAIL PROTECTED]
Voice 541-963-2625 or 800-785-7873, extension 11
personal efax 503-907-6704
standard company fax 541-962-7818
web http://www.eoni.com
** To unsubscribe, send an Email to: [EMAIL PROTECTED] with the word "UNSUBSCRIBE" in the body or subject line.
