* This is the modus mailing list * > I am having a lot of users complaining that they are getting multiple copies > of their emails or they keep downloading the same emails over and over. > Anyone have a clue on what causes this?
sounds like they are telling you half the story. probably the download is hanging in the middle and terminating saying the server didn't respond. the problem is at their end. usually disabling their virus checker, or setting it not to scan email, will allow the download to complete. until they fix it, they'll keep downloading the same messages as the next download starts over from the beginning. the other way to fix it is to have them go to your webmail and read and delete all the messages there. the best way to do this is to read the first message and then choose delete at the top and then next. when all have been marked, choose purge. what you have is a killer message that is hanging their virus client. once the malformed message is out of the queue, they can return to using outlook. Frank M. Cook Association Computer Services, Inc. http://www.acsplus.com ** To unsubscribe, send an Email to: [EMAIL PROTECTED] with the word "UNSUBSCRIBE" in the body or subject line.
