Well. I thought of another way to escalate an ongoing problem (e.g. to
a manager) even if it is acked. I could create a monstatus.monitor that
checks overall mon status using the client interface and alerts if
there is continued failure of (important) service(s).  This also has
the advantage of providing a high level view.  

Anyone doing anything like this?

Any thoughts?

Cheers,
Michael Vogt


--- Michael Vogt <[EMAIL PROTECTED]> wrote:

> Date: Tue, 23 Nov 2004 14:09:36 -0800 (PST)
> From: Michael Vogt <[EMAIL PROTECTED]>
> To: [EMAIL PROTECTED]
> Subject: Alert escalation even if acknowledged
> 
> I'm trying to meet a request to have mon send an alert first to the
> on
> call person, and then if the problem is not resolved within a certain
> time, T2, to a higher level person.  The sticky part is that this
> should occur even if the condition was ack-ed.
> 
> If not for the ignoring of the ack, I see that I could do this with a
> second alert entry (under another period label:) using something like
> "alertafter T2".
> 
> In order to ignore the ack, it looks like I would have to set up a
> duplicate group:service with the same test but, again, "alertafter
> T2" 
> 
> Alternatively, it looks like I could easily tweak the code to add a
> new
> alert type, alertnoack, which acts like alert but disregards the ack
> state (and maybe passes the alert plugin the ack state and comment).
> I
> really don't want to go off on my own.  Does this option have any
> merit?
> An even more elaborate change would have acknowledgment levels and
> something like an "alertbelowack num" clause that indicates what
> level
> of ack squelches that alert (e.g. default is num=1).
> 
> 
> Are there any other solutions that don't involve configuring a
> "duplicate" group:service or changing mon?
> 
> Thanks for any suggestions,
> 
> Michael Vogt
> 
> 
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