Dear Ralph and all,
I think Ralph has hit it on the head and that is
it may depend on what office you deal with, who our rep is, and what type of
account you have. I have had frames with posters in them damaged and they have
been insured for quite a bit more than $500 and I have never had a problem being
reimbursed whatever my claim is. I don't know if it has anything to do with the
volume of packages you ship or the amount of money you spend with Fedex per
month (my monthly shipping bill is in the thousands), but as Ralph said it may
be the squeaky wheel syndrome. I am speaking from just my own experience with
Fedex.
Sue Heim
----- Original Message -----
Sent: Friday, October 01, 2004 5:29
PM
Subject: Re: [MOPO] Fed Ex on
Insurance
I have filed several claims for damaged items both with Fedex
and the
USPS. Both items were under $500. I always got a refund from
Fedex
including an item shipped from overseas. With the post office,
claims
can vary. Sometimes they want me to establish the value of an item
in
order to claim the insured value. In regard to ebay sold or
purchased
items, I have had to furnish a printed copy of the auction
results to
establish the value of the item and then had to file an
appeal after
my claim was denied. Both Fedex and USPS will ask for the
packing
materials to establish proper packing. If you receive a
damaged item
or a fail to receive a shipped item, the claim must be filed
by the
shipper even though the packing materials are with the
recipient.
Always tell the buyer to keep the packing materials so that they
can be
turned in to the Post Office. Fedex will come by and pick up
the
damaged item and packing box. They will also pay the claim and
allow
the buyer to keep the damaged item. Neither will refund you
for
shipping charges. The requirements vary from office to office.
Just
keep bitching about it until they pay up.
Ralph
Plumb
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