Latest and Greatest from eBay: ***Updated: Item Not Received Process*** Date: 12/02/04 Time: 09:17:44 AM PST
Last month, eBay announced a new Item Not Received process that will launch in January 2005 (please see the original announcement directly below). Based on Community input, we have made two important changes to the Item Not Received process: Extended Waiting Period for Buyers: Buyers will be able to initiate the Item Not Received process 10 days after the listing ends, instead of after seven days as previously announced. Also, the timeline to file an eBay Standard Purchase Protection Program claim will not be changed; buyers will be able to file a claim after 30 days have elapsed since the end of the listing, instead of after 17 days as previously announced. Thus, a buyer�s window to initiate the Item Not Received process will be 10-60 days after the listing ends, and their window to escalate to an eBay Standard Purchase Protection Program claim will be 30-90 days after the listing ends. More Buyer Education: Buyers will be advised to take certain steps before initiating the Item Not Received process. For example, buyers will be instructed to: (1) ensure that enough time has elapsed, based on the payment and shipping methods to which both the buyer and the seller have agreed, (2) carefully re-read the terms of the original listing, and (3) contact the seller directly via email or phone with concerns. We appreciate the valuable feedback many Community members have given us about the new process. After launching the Item Not Received process in January 2005, we will continue to monitor closely how well the process is working for both buyers and sellers. To familiarize yourself with how the process will work, please take the revised educational tour and read the Frequently Asked Questions. We welcome your feedback about the Item Not Received process or about these changes. Please click here to leave your feedback on a discussion thread we have started on the Seller Central board. Also, please stay tuned for the online workshops on the Item Not Received process that we will be conducting as we approach the launch. Regards, eBay __________________________________ Do you Yahoo!? Take Yahoo! Mail with you! Get it on your mobile phone. http://mobile.yahoo.com/maildemo Visit the MoPo Mailing List Web Site at www.filmfan.com ___________________________________________________________________ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: [EMAIL PROTECTED] In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content.
