Sprint uses India outsourcing for their customer care. I just went
through an incredible 3+ month experience of trying to get a cell phone
rebate. After fighting my way through numerous menu choices without
being able to contact a human, I finally discovered that if I chose a
menu option that had nothing to do with my problems, I finally reached
a real person but they were in India and just read answers out of a
manual. After being told that I did not qualify for the rebate after
first being told that I did, they finally agreed to send the rebate.
However, the 4 to 6 week period for receipt of the rebate was recycled
every time I contacted them. So what should have taken 4 to 6 weeks
took 3 and a half months. I am convinced that a good portion was either
due to lack of knowledge by the persons in India or due to
communication problems. I am convinced that they hire the cheapest
people they can find, give them a manual and minimal training and put
them on a phone hoping that the web of menus will cause you to give up
before you reach they so called customer care people.
Ralph Plumb
Visit the MoPo Mailing List Web Site at www.filmfan.com
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