I'm truly surprised that ANYONE uses AOL at all!
Those of us who have been using the internet since the 'early days' will
remember fondly a time when a good portion of the users of the internet were
newbie AOL users. And EVERY SINGLE time a newbie did something rude or
stupid, they were INVARIABLY AOL users. No joke. You saw someone doing
something unbelievably dumb, you looked at their email address, you found
AOL - EVERY TIME!
I can't overstate that. AOL had a worse reputation than GWB in Iraq right
now. AOL users got absolutely no respect - nor did they deserve any.
People used to cringe whenever they saw aol.com (the massive cd spamming
campaigns didn't help either). AOL users were the online equivalent of
social pariahs. But, this perception of them never seemed to hurt their
business - although, how would you expect newbie users with absolutely no
clue about the internet to know about their ISP's online reputation?...
And, about Indian call centres...
Noam Chomsky put it well in The Corporation... Most major corporations make
80% of their profit from 20% of their customers (typically business
customers). This means that your residential phone line is at the bottom of
their list of priorities. It doesn't make much economic sense to waste
their time and resources on you. That's why you get put on hold for two
hours, before they mistakenly disconnect you - and why your call is going to
the cheapest call centre on earth. They really don't care if they lose your
business. But, that other 20% gets top of the line service...
Cheers,
Bob
----- Original Message -----
From: "Phil Edwards Cinema Arts" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Tuesday, July 12, 2005 4:57 AM
Subject: Re: [MOPO] The AOL problem
Frankly guys - AOL is a big friggin' pain on the arse for sellers on
eBay, and for simple folks just trying to be able to regularly contact
AOL users on any ongoing basis. You never know whether an AOL user has
got your email or not. Right now, I don't know whether Freeman Fisher
who's on AOL, got my last email or not - a deal hangs in the balance
on whether he did or didn't. The smartest thing AOL did was call their
business AOL.
The worst thing is that AOL users think they are getting service.
Henry - you and I did business once as I recall. You have several
auctions ending soon, no? What happens when the winners can't contact
you? Because AOL has decided to block their ISPs or whatever the latest
AOL problem is.
Folks, it's a problem, whether it's because you have your filters set
too high or AOl doesn't like some other ISP that week.
You think Norm and Audrea Lazarson and other prominent eBay sellrs have
a note on their auctions for AOL users but no others???
Last week I had to send 10 emails toi one eBay winner on AOL, becuase
AOL had blocked the previous 9.
It's business. Fix it.
Phil Edwards
Henry Mazel wrote:
Anyone out there besides Michael and me having problems receiving MOPO
mail through AOL? I'm wondering if it's a regional problem -- I'm in
New York. I haven't received MOPO mail in weeks, although I can send.
AOL is totally unresponsive, and have incompetents as 'techs.' They
just read from a book. If there are enough of us, maybe we can get
this fixed.
henry
The Poster Mint <http://www.thepostermint.com/pages/1/index.htm>
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