I agree that there is no only no excuse for not having a return policy --
in most cases it is against Federal laws about mail order to refuse to accept
returns -- the law basically states that *any* seller who delivers his product
through the U.S. Mails MUST accept returns within 30 days. But I think
there is an exception to that: If the seller uses FEDEX or UPS or some other
private shipping service rather than the U.S. Post Office then that law does not
apply. Not sure, but I think that's the way it works. But even so, if the
seller accepts PayPal, then they have a return policy whether they know it or
not. If you file a buyer complaint within 30 days of making the PayPal payment,
PayPal will arrange for you to get your money back -- they will even deduct it
from the seller's bank account if the seller doesn't have any cash in his PayPal
account balance. If the seller has totally flown the coup, there is nothing that
PayPal can do, of course, but that rarely happens. Very few sellers -- even the
crooked ones -- are willing to risk not being able to use PayPal again. By the
way, don't let the 30 days expire with PayPal. Once you're past 30 days they
will do nothing to help you.
I'm up against that now with a seller. It's been 3 weeks and the item has
still not arrived. The seller seems honest and concerned, and even told me
yesterday that he was mailing me another copy of what I bought, since the first
one has not arrived. I hope at least one of them arrives by day 29 -- because on
day 29 I'm filing a buyer complaint with PayPal no matter how nice and honest
and sincere the guy seems. I'm simply not going to let my ability to
recover my money with PayPal's help expire. If the item arrives
shortly after I've filed the complaint, then I can withdraw it. But you should
never let PayPal's 30 day time limit expire if you're having an issue with
a seller.
Anyway, all of the legal aspects aside, any seller who does not offer a
return/refund policy should be avoided. It could mean there is something wrong,
or it could mean the seller is just not customer-friendly. Either way, you don't
want to do business with them.
And there is no excuse for dark, muddy, out-of-focus, etc. pictures either.
Not any more. Digital cameras are easy to use these days. Anyone who can't
provide at least a decent photo of their item is also someone people
should avoid doing business with.
People who want to sell to strangers on line and have those strangers
trust them with their money -- whether they are casual sellers or full-time
dealers -- they all need to meet the same minimum standard: Like having a return
policy and a decent picture.
-- JR
----- Original Message -----
Sent: Wednesday, November 02, 2005
17:49
Subject: Re: [MOPO] What to do?
federal law requires that mail order buyers must have a period
within
which to return their purchases if they are not happy with
them.
Now while most of us do indeed allow returns, most of us
generally
allow 7-10 days to complete such a return.
the federal
statute requires... get this folks... 30 days from day of
receipt within
which a mail order buyer may be allowed to return
merchandise he/she is
unhappy with. Considerably more time than
anyone I know wishes for a return
ability on his customers
behalf
Rich======================
At 02:26 PM 11/2/05,
Walter Reuben wrote:
>hello all
>A seller by the name
of
><http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback&userid=mmm3ms&item=7558027219&iid=7558027219&frm=1883&ssPageName=STRK:MEWA:SID>mmm3ms
>has
a considerable number of very interesting lobby cards for sale on
ebay.
>One of them is a full lobby set for Double
Indemnity:
><http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&rd=1&item=7558027219&ssPageName=STRK:MEWA:IT>http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&rd=1&item=7558027219&ssPageName=STRK:MEWA:IT
>
>I
wrote to him and explained that the photos were very dim. I
went
>on to say that I am a very serious buyer and let him reference
my
>ebay feedback. I asked if his materials are returnable if they
are
>not satisfactory. Since the photos are of poor quality,
I thought
>this was a reasonable thing to ask.
>He replied that no
returns would be allowed since that "would not be
>fair to the other
bidders."
>To me, this attitude is a major turn off. If I am going
to
>contemplate spending 2 or 3 thousand with a seller, I am very
much
>concerned that he is going to be fair to me if I am unhappy for
any
>reason at all.
>When I sell posters, either on my website or
on ebay, I always allow
>returns within a week of receipt for any reason
whatsoever. I do
>not much like being told in advance by a seller
that items are not
>returnable. Especially since I very rarely
need to make a return.
>What do you think?
>
>
>Walter
Reuben<?xml:namespace prefix = o ns
=
>"urn:schemas-microsoft-com:office:office" />
>
>Walter
Reuben, Inc.
>
><?xml:namespace prefix = st1 ns
=
>"urn:schemas-microsoft-com:office:smarttags" />500 North Harper
Avenue
>
>Los Angeles CA 90048 USA
>
>Email:
<mailto:[EMAIL PROTECTED]>[EMAIL PROTECTED]
>
>(323)
651 3313
>
>www.walterfilm.com
>Visit the MoPo Mailing List
Web Site at www.filmfan.com
>___________________________________________________________________
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