Natalie

The same happened to me a few months back. The item said pin holes in each
corner but in actual fact there were tears and staples holes all over the
border. I too went down the Item not as described route and got nowhere. I
then filed a claim through ebay and it got diverted to paypal, paypal paid
me eventually, took about 2 months but well worth it in the end.

I would go with that claim to paypal route - If they are not prepared to
accept responsibility for not decribing it properly then they don't deserve
to be a seller, and you deserve some kind of refund, if not all of it.

Hope that helps
Andy




----Original Message Follows----
From: Natalie Elliott <[EMAIL PROTECTED]>
Reply-To: [EMAIL PROTECTED]
To: [email protected]
Subject: [MOPO] Speaking of credit cards....
Date: Mon, 5 Dec 2005 14:23:28 +1000

In the mail today I received some posters I would describe as in poor
condition.
In fact, I don't think I would sell them I think they're in that bad a
shape.

These three posters the seller described as "WOULD LOOK GOOD IF FRAMED", "A
FEW
CREASES ON CORNERS DUE TO AGE" and "IN GOOD CONDITION APART FROM CORNERS
BEING
CUT OFF". What wasn't mentioned was cross fold holes, extra folds, water
damage, one has been folded inside out (with image facing out), and I know
these posters weren't folded that way, tears, stacks of pinholes, an
unbelievable amount of fold wear (this alone makes them undisplayable in
their
current condition), etc.

If that's not bad enough, my concerns about packaging were completely
ignored by
the seller, whose idea of "well packaged" is two pieces of cardboard, and
that's
it. Two pieces taped around the edges, posters floating inside. No, I'm not
kidding.

So the question is, do I file a claim with Paypal, not get all my money
back, or
go straight for a chargeback to get it all back? Yep, they are that bad.
Talking
with the seller won't get me anywhere, and I've already been down the ebay
"item
not as described" waste of time.

Memo: writing "Fragile" and "Don't bend please" in red texta all over won't
make
the post office treat it any better!

Advice appreciated,
Natalie

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