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Everything Sue says is true.
Every time this subject comes up,
all the people who KNOW there is a problem
with
AOL say the same things.
All the AOL people who don't want to recognise there is a
problem seem
to presume it's some sort of anti-AOL conspiracy by all of
us
who spend/waste enormous amounts of time trying to contact
buyers
on AOL at end of auction.
There is a problem, generated by AOL's aggressive attacks
on other ISPs in
an attempt to try and drive users to AOL. If you know
anybody in the ISP business
this is a simple fact of that business world.
Phil
----- Original Message -----
Sent: Friday, May 05, 2006 1:15 AM
Subject: [MOPO] Those Emails do get
Blocked
I agree with JR. As a seller on ebay, it can be frustrating. I send out
emails after auctions to verify the order, verify the size dimensions of the
frames ordered, etc, etc. It is almost without question that when I don't get
a response to those emails, they are AOL users. I then have to contact ebay to
get a phone number and often the customer is an older ebay user and hasn't
updated their information, so phone numbers are out of service and addresses
have changed. I go to the trouble of sending out a letter to the customer at
the listed address on ebay and it comes back "not at this address". So I have
to wait until the customer wonders where their frames are and calls me. This
is the last resort scenario, because often I can call the customer's city
information and get a new phone number, (however this is sometimes a
dead end also as many people have their phone numbers unlisted). You get my
point, it is a lot of extra hassle and cost. I put an AOL notice on every
single one of my auctions. In addition, many people don't even know how to
change their junk filter settings. While millions of people have computers,
many don't know how to operate them beyond opening up their inbox, reading
email and deleting. I have customers that never even look in their junk
folder. They just assume the "good" email is getting through.
Sue Heim
----- Original Message -----
Sent: Wednesday, May 03, 2006 10:19
PM
Subject: Re: [MOPO] WSJ: AOL, Verizon
blocking legitimate mail
David,
You wrote:
"I have been using AOL since 1991 and
I don't have a problem. If you disable ALL their email spam filters then
everything DOES get through."
...Logical, but unfortunately not correct. AOL is
actually bouncing incoming messages from entire servers at the gateway
level *without* sending those messages on to members accounts, which is
where your Spam Filters kick in. I know this for a fact. Their incoming
servers have been bouncing messages I send AOL members using my standard
[EMAIL PROTECTED] address for about 4
months now. They never even attempt to deliver these
messages... they just bounce them back, saying that they are "not
accepting mail" from my server -- but don't say why (even though there is
nothing wrong with my server and every other service on the planet accepts
mail from it). There are several AOL members (like Michael)
who have me cleared with their Spam filters and used to get my messages
with no problems, but no longer do -- they can't even tell I've tried to
send them something.
I've been a professional computer network consultant for
20 years and know what I'm talking about here. The reason why I now
specifically label AOL as "do not use for business purposes" is
because as far as I can tell no other ISP blocks messages
wholesale based on the originating server at the incoming gateway level like
this. In the case of AOL, there is nothing an individual member can do
to prevent the incoming AOL servers from bouncing mail like this. It
just happens and the individual members don't even know it's been
done.
But, having said all this several times before, I
personally am weary of trying to convince AOL users that there is
a serious problem and simply won't bother to waste my time or theirs
anymore. I just wanted give one last warning to those
who care to listen that it is NOT a wise thing to do to trust your business
correspondence to an AOL address.
-- JR
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