Great move by Bruce, to be sure, but I'm perplexed that it took so long
for this "Cine Poster" issue to come to everyone's attention. I mean, I
know we concentrate on US-release posters, but still you would have
thought that over the years someone would have said... "hey, Cine Poster
is the French equivalent of Portal Reproductions".
-- JR
John Waldman wrote:
Now that's customer service!
Great information as well.
John W
------------------------------------------------------------------------
*From:* Richard Halegua Comic Art <sa...@comic-art.com>
*To:* MoPo-L@LISTSERV.AMERICAN.EDU
*Sent:* Wednesday, September 9, 2009 3:13:23 PM
*Subject:* [MOPO] Unbelievably Customer-Friendly Poster Business
*today I got an email that I couldn't believe from Bruce
it seems they sold some Blue Brothers French posters that weren't up
to snuff and researched every buyer - including myself - for years back.
I bought one in 2005 and they want to refund my moolah.
kudos Bruce. That is incredible customer service
Rich.. Bruce's letter below:
*This is Bruce. We recently sold a French one-panel poster that had
the distributor logo "Cine Poster" at the bottom, and after we sold
the poster, we were notified by a leading French expert that this was
a commercial poster, and not a theater poster. Apparently, this
company has been making commercial versions of regular French theater
posters for approximately 30 years. Unlike U.S. commercial posters,
which are usually a different size and have some other differences
from theatrical posters, these French commercial posters appear to be
exactly the same as the French theatrical posters, with the sole
exception of the "Cine Poster" logo.
So we cancelled that sale. But then it occurred to us that we may well
have unknowingly sold other Cine Poster commercial posters in the
past, so we spent a GREAT deal of time researching EVERY French poster
we EVER sold, and we had to look at every single image, to see if the
logo was on it, and we were able to determine that over the past 9
years we sold 42 of these (40 of them were one-panels, and two of them
were the "medium" size French posters).
You purchased 1 of those 42 posters from us.
The poster you won is (we give the date, the auction number, the
title, and the closing price):
6/28/2005 7525607578 BLUES BROTHERS $16.50
Since it did not sell for very much money, we want to offer you one of
two options:
1) You can return it to us for a full refund, including shipping.
2) You can keep the poster, and we will give you a partial refund
(just think what you would have paid for the poster had you known that
it was a commercial poster, and if we agree you are being fair, we
will refund you the difference).
Remember that the poster looks identical to the theatrical poster
(except for the distributor logo "Cine Poster" at the bottom), and
that it was made when the movie was first released (unless we
identified as a re-release, and then it was made when the movie was
re-released at that time).
Of course, we are very sorry this occurred. It was something we did
not know, and we are rather surprised that no one e-mailed over the
past nine years to give us this information (we will now do all we can
to spread this information throughout the hobby). As always, we do now
have any "time limit" on correcting mistakes we made (in this case, we
are correcting mistakes that go back as far as 9 years!), and our goal
is to always make sure our customers are happy, and to correct every
mistake we make in such a way that we turn an unhappy experience into
a happy one!
Please let us know which of the above two options you would prefer.
Thanks very much, and please accept my sincere apology for making this
unknowing error.
Visit the MoPo Mailing List Web Site at www.filmfan.com
<http://www.filmfan.com/>
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