Do not know, Kevin. I am more than happy to investigate. -----Original Message----- From: Kevin Conway [mailto:[email protected]] Sent: Friday, December 18, 2009 3:23 PM To: Smith, Grey - 1367; [email protected] Subject: RE: [MOPO] Heritage Nightmare Shipping & Customer Service - ARE you SERIOUS! ?
Grey, I have no problem paying shipping charges. But, what's with the MONTH later, "oh you owe us more money??" What's up with that?? Kevin -----Original Message----- >From: "Smith, Grey - 1367" <[email protected]> >Sent: Dec 18, 2009 4:20 PM >To: Kevin Conway <[email protected]>, "[email protected]" ><[email protected]> >Subject: RE: [MOPO] Heritage Nightmare Shipping & Customer Service - ARE you >SERIOUS! ? > >Thank you, Kevin. I can be pretty handy, regardless of the division, if you >would merely drop me an email. Always happy to answer questions and field >issues that may come up. >I do know that in some of the other divisions especially, the shipping on more >bulky items can be >Very expensive. >-----Original Message----- >From: Kevin Conway [mailto:[email protected]] >Sent: Friday, December 18, 2009 3:17 PM >To: Smith, Grey - 1367; [email protected] >Subject: RE: [MOPO] Heritage Nightmare Shipping & Customer Service - ARE you >SERIOUS! ? > >No Grey. If it was I know you would have taken care of it. It was from the >Entertainment auction November 6. I am just amazed I even got such an email. >Kevin > > >-----Original Message----- >>From: "Smith, Grey - 1367" <[email protected]> >>Sent: Dec 18, 2009 4:07 PM >>To: Kevin Conway <[email protected]>, "[email protected]" >><[email protected]> >>Subject: RE: [MOPO] Heritage Nightmare Shipping & Customer Service - ARE you >>SERIOUS! ? >> >>Kevin, >>This was not a movie poster item was it? >> >>-----Original Message----- >>From: MoPo List [mailto:[email protected]] On Behalf Of Kevin >>Conway >>Sent: Friday, December 18, 2009 2:58 PM >>To: [email protected] >>Subject: [MOPO] Heritage Nightmare Shipping & Customer Service - ARE you >>SERIOUS! ? >> >>This is the second time this scenario has happened. Today, more then a month >>after I bought an item, I get a notice from Heritage stating that I owe an >>additional $60 for shipping because when they generated the original invoice, >>they underestimated shipping. I received the item about 3 weeks ago. So, >>they have issued a new invoice on my account for $60. I have dealt with >>mail order and auction companies for 25 years and I have never heard of this. >> Can any of you imagine telling your customer long after they order and >>received the item from you, "oh send me more money for the shipping, becssue >>I screwed up on calculating shipping charges"?? WHo runs a business like >>this??? >> >>Kevin Conway >> >>Kevin Conway >>Conway's Vintage Treasures >>www.CVTreasures.com >> >> Visit the MoPo Mailing List Web Site at www.filmfan.com >> ___________________________________________________________________ >> How to UNSUBSCRIBE from the MoPo Mailing List >> >> Send a message addressed to: [email protected] >> In the BODY of your message type: SIGNOFF MOPO-L >> >> The author of this message is solely responsible for its content. > > >Kevin Conway >Conway's Vintage Treasures >www.CVTreasures.com > Kevin Conway Conway's Vintage Treasures www.CVTreasures.com Visit the MoPo Mailing List Web Site at www.filmfan.com ___________________________________________________________________ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: [email protected] In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content.
