Issue resolved, thanks to Grey. Kevin Conway
-----Original Message----- >From: "Smith, Grey - 1367" <[email protected]> >Sent: Dec 18, 2009 4:24 PM >To: Kevin Conway <[email protected]>, "[email protected]" ><[email protected]> >Subject: RE: [MOPO] Heritage Nightmare Shipping & Customer Service - ARE you >SERIOUS! ? > >Do not know, Kevin. I am more than happy to investigate. > >-----Original Message----- >From: Kevin Conway [mailto:[email protected]] >Sent: Friday, December 18, 2009 3:23 PM >To: Smith, Grey - 1367; [email protected] >Subject: RE: [MOPO] Heritage Nightmare Shipping & Customer Service - ARE you >SERIOUS! ? > >Grey, >I have no problem paying shipping charges. But, what's with the MONTH later, >"oh you owe us more money??" What's up with that?? > >Kevin > > >-----Original Message----- >>From: "Smith, Grey - 1367" <[email protected]> >>Sent: Dec 18, 2009 4:20 PM >>To: Kevin Conway <[email protected]>, "[email protected]" >><[email protected]> >>Subject: RE: [MOPO] Heritage Nightmare Shipping & Customer Service - ARE you >>SERIOUS! ? >> >>Thank you, Kevin. I can be pretty handy, regardless of the division, if you >>would merely drop me an email. Always happy to answer questions and field >>issues that may come up. >>I do know that in some of the other divisions especially, the shipping on >>more bulky items can be >>Very expensive. >>-----Original Message----- >>From: Kevin Conway [mailto:[email protected]] >>Sent: Friday, December 18, 2009 3:17 PM >>To: Smith, Grey - 1367; [email protected] >>Subject: RE: [MOPO] Heritage Nightmare Shipping & Customer Service - ARE you >>SERIOUS! ? >> >>No Grey. If it was I know you would have taken care of it. It was from the >>Entertainment auction November 6. I am just amazed I even got such an email. >> >>Kevin >> >> >>-----Original Message----- >>>From: "Smith, Grey - 1367" <[email protected]> >>>Sent: Dec 18, 2009 4:07 PM >>>To: Kevin Conway <[email protected]>, "[email protected]" >>><[email protected]> >>>Subject: RE: [MOPO] Heritage Nightmare Shipping & Customer Service - ARE you >>>SERIOUS! ? >>> >>>Kevin, >>>This was not a movie poster item was it? >>> >>>-----Original Message----- >>>From: MoPo List [mailto:[email protected]] On Behalf Of Kevin >>>Conway >>>Sent: Friday, December 18, 2009 2:58 PM >>>To: [email protected] >>>Subject: [MOPO] Heritage Nightmare Shipping & Customer Service - ARE you >>>SERIOUS! ? >>> >>>This is the second time this scenario has happened. Today, more then a month >>>after I bought an item, I get a notice from Heritage stating that I owe an >>>additional $60 for shipping because when they generated the original >>>invoice, they underestimated shipping. I received the item about 3 weeks >>>ago. So, they have issued a new invoice on my account for $60. I have >>>dealt with mail order and auction companies for 25 years and I have never >>>heard of this. Can any of you imagine telling your customer long after they >>>order and received the item from you, "oh send me more money for the >>>shipping, becssue I screwed up on calculating shipping charges"?? WHo runs >>>a business like this??? >>> >>>Kevin Conway >>> >>>Kevin Conway >>>Conway's Vintage Treasures >>>www.CVTreasures.com >>> >>> Visit the MoPo Mailing List Web Site at www.filmfan.com >>> ___________________________________________________________________ >>> How to UNSUBSCRIBE from the MoPo Mailing List >>> >>> Send a message addressed to: [email protected] >>> In the BODY of your message type: SIGNOFF MOPO-L >>> >>> The author of this message is solely responsible for its content. >> >> >>Kevin Conway >>Conway's Vintage Treasures >>www.CVTreasures.com >> > > >Kevin Conway >Conway's Vintage Treasures >www.CVTreasures.com > Kevin Conway Conway's Vintage Treasures www.CVTreasures.com Visit the MoPo Mailing List Web Site at www.filmfan.com ___________________________________________________________________ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: [email protected] In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content.
