well stated Steve

I'm sure you know very well you can count on my continued support for your wonderful convention

Rich


At 02:19 PM 5/31/2011, Steve Haynes wrote:
Just a few word from Cinevent Central.

Yes, there were problems with the hotel, and most of what has been written about the hotel's condition and status is reasonably accurate. It was sold about four weeks ago and a lot of the problems experienced by our attendees can be directly linked to the sudden sale and the ensuing attempts to stablize back to reasonable service.

I will be sending out an email to those who attended asking for their comments on problems with the hotel and things they feel could be improved about the show. When I have that collated I will look at the Cinevent related complaints/suggestions and see what can be implemented; I will take the hotel issues up with the person I work with at the Ramada.

We're also working on redoing our web site. (Someone made a comment about our lack of use of technology. I'd like specific suggestions along that line, direct to my email if possible: <mailto:[email protected]>[email protected].)

I will also be looking at hotel options, should next year's show (which we are contracted to be at the Ramada) not bring correction to the most significant problems we experienced this year.

As to why we have not left the Ramada - the last time I looked, there were two places in th Columbus area that could accommodate the show, and both of them would have caused unacceptable price increases in order to continue. There is a wide range of "ability to pay" represented by those attending Cinevent and while many would be OK with paying more for registration, tables and/or accomodations, many would not. We want to keep the show affordable to as many people as possible.

A secondary element in our continued relationship is the stablily of the on-site staff running the hotel. In 43 years I have dealt with hotels where the staff turned over virtually every year, which means reinventing the whell, over and over again. Not only has the staff at the Ramada (whatever name it had at the time) been very stable, they know us and even this year, we would have fared much worse, as would our guests without the folk we have worked with for years. When they were unable to satisfy us amd our guests this year, it could generally be traced to the present chaotic conditions that there were doing their best to overcome. This is one reason I think we can hope that this year's issues will be corrected and not recur in 2012.

That said there may be new hotels in the area that could accomodate us of which I am not aware. I will be contacting the convention bureau to see if there are new affordable alternatives, so we can have a viable backup plan.

Just a few of my thoughts, to let those of you who may think I don't have any know, it ain't so!

Steve
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