*WE GOT MAIL: Here are some e-mails we have received over the past few
weeks: *
1) "I wanted to inform you that I received the items I purchased, and I am
really delighted! The package was really professionally packed and shipped,
and nothing was damaged or lost. The items themselves are splendid, and are
as described, only better! Thank you so much for this fantastic transaction!
I wish you all the best"
*RESPONSE FROM BRUCE:* Thanks for your shining compliments! We do have
a great group of people here that work hard, and we are also fortunate to
receive lots of good consignments such as the items you received.
2) "I was looking at the Casablanca lobby cards you auctioned a while back.
Knowing that the film was in black and white and yet the lobby cards are in
color, got me thinking: did this happen a lot back then? I know you're super
busy, but I was just wondering."
*RESPONSE FROM BRUCE: *Yes, it did certainly happen a lot. We've also
seen color films with black and white cards! I would think this is largely a
budget issue: major films would have more effort put into the cards
resulting in the color images for black and white films. Know that many
years ago I mistakenly thought that the people who "colorized" the lobby
cards for black and white movies were looking at a color reference image,
but in fact I have since learned that they actually simply just used
whatever colors they liked! So those CASABLANCA lobby cards don't tell us
what color clothes the stars wore (and in fact, because the cards were
printed in more than one location in 1942, you might see Bogart with a blue
shirt in one card and a red shirt on another example of the exact same
card). But it is still really cool to see those great scenes in color, when
watching the movie you see only black and white!
3) "I am new to being a consignor, but you have now auctioned the items I
sent this first time, and with only one exception [a WC] I haven't been
disappointed with the results. You all do a wonderful job and your patience
and kindness with consigners and buyers like myself is most appreciated.
Best to you all!"
*RESPONSE FROM BRUCE: *Thanks also for your kind words! We are
fortunate to have so many talented people here that "make it all happen", so
that consignors (and buyers) are treated well every step of the way.
4) "You made a very small error in my order and I let you know what it was
before it was sent, and you quickly responded and corrected it and sent my
order correctly! Thank you very much for your taking care of this and I very
appreciate the fast and easy communication with you. You already helped me a
lot as to a newcomer to your website. I know you are continuing to try to
improve your checkout, and it does have many obstacles so far, but I can see
you are doing your best for the comfort of your customers and that's the
most important thing! Good luck!"
*RESPONSE FROM BRUCE: *Thank you! Your understanding means a lot to us.
Please do let me know any time you find something confusing *OR* just have a
suggestion on how we might improve our checkout (or any part of our website)
as we welcome any input we are given.
5) "Just a quick e-mail to let you know that the 2 CDs that I recently
purchased have arrived safely in the UK and the packaging was great and I
didn't even get stung by Customs. At the same time I want to relate a recent
transaction that I have had with one of your competitors in the U.S. I
recently purchased from them a poster with a bid price of $220 and of course
with the 19.5% commission this took the price to $262.90. I then had to opt
to have it shipped by Fed Ex Economy, with the costs would be determined
after they had shipped the item. But they apparently have a rule that any
item that has an invoice value of over $250 and is paid by either Credit
Card or Paypal, can't be shipped by Fed Ex Economy, and instead has to be
shipped by regular Fed Ex, so they changed to that method without informing
me. The Package was shipped a few days ago and I have just been notified of
the cost, which is $104.67, for the shipping! Needless to say I don't think
that I will be making any further purchases through them. Keep up the good
work and all my best wishes."
*RESPONSE FROM BRUCE:* I hear this kind of story all the time, which is
why we refer to such charges as "nosebleed shipping"! We really do make a
great effort to make every step of every transaction go smoothly, and we *ALWAYS
* make certain each customer approves exactly how their order will be sent,
and we feel certain our competitors fail to do that, as your story
illustrates. Thanks for sharing this.
6) "I just wanted to take a minute to tell you that I really like the new
photo button on each item. It's much more convenient if you just want to see
the item rather than checking all of it's particulars. Good idea."
*RESPONSE FROM BRUCE: *Thanks for letting us know how much you like it!
It is one of those things that make so much sense that I wonder why we
didn't think of it sooner. We'll keep working to come up with other simple
but useful features. We already have a lot of similar ideas in the works
that we plan to unveil in the coming weeks, so keep an eye out for more
improvements.
7) "I love the posters I have been purchasing in your auctions and I think
they are under-valued and I'll keep buying them from you. I have stopped
buying posters from any other source; I only buy from your site now. Thanks
again"
*RESPONSE FROM BRUCE: *Thanks very much for your very kind words. It
really does save you lots and lots of shipping when you buy ten items from
us rather than from ten different sellers, and it is so nice to not have to
wonder whether your purchases will be in the same condition that the seller
promised they would be in!
8) "I just discovered that you have now have an Auction History which
contains images *AND* past selling prices. It's bigger and better than the
old Archive. I just found a couple of wonderful images I had never seen
before!"
*RESPONSE FROM BRUCE: *I'm glad you discovered the Auction History and
that you like it better too. We agree it is a *MAJOR* improvement over the
two old databases. We'll continue seeking ways to make it better and better.
9) "Your new "*AUCTION HISTORY*" is terrific. It is a great aid for poster
collectors"
*RESPONSE FROM BRUCE: *Thanks for your kind note! Our programmers have
put a *LOT* of work into it. We plan to make it even better over the coming
months!
10) "I received the lobby cards I purchased today. As usual, prompt
shipping, very well packaged and great condition. You guy's run a great
operation and I am most appreciative!"
*RESPONSE FROM BRUCE: *Thanks! That means a lot! Please do let us know
if we ever make a mistake of any kind. The biggest single difference between
us and all the rest is not that we never make mistakes, but that when we do
we promptly respond to you and do all we can to make it right!
11) "You told me that you were able to combine all my auction wins into one
package, and that I had therefore overpaid on shipping, and what's more, I
had also done so last time, so I now have *TWO* credits on my account for
refunded shipping! Thank you so much. I appreciate the time you took to
combine the shipping on these. Heck, I didn't even know I had either credit!
You guys need to get a feedback system set up so I can write some good
things for the newbies to read about eMoviePoster.com...ha ha!"
*RESPONSE FROM BRUCE: *Thanks so much. We are glad that you would like
to leave feedback, but our auctions have no feedback system (since we are
the only seller, there would be little benefit). But we *DID* run your kind
words here in the club, so you did leave "feedback" in that way!
12) "We sent you a big group of stills we had sitting here for years in our
store and you auctioned some of them for us and we have netted over $2,000
so far on just those, and all I can say is *I LOVE IT! LOVE IT! LOVE
IT!*Especially, since a number of those stills we couldn't "give" them
away at
our shop over many years time. Best of all, we did no work at all. As my
brother is fond of saying, 'It is so nice to make money while you sleep.'
It's true:) Thanks again!"
*RESPONSE FROM BRUCE: *Thanks for the kind words. I know the feeling
you are describing, and it really is like "finding money"! We are
nearing *EIGHT
HUNDRED* different consignors, and once one of them discovers just how much
easier it is to let us do the work for them (and how they almost always net
far more money than they could selling them any other way) they usually
stick with consigning to us until they have nothing left to sell!
------------------------------
*Did you know... that our auctions have a Watch List feature?
* Our auctions have a Watch List feature that allows you mark items to
"watch". This is useful if you want to come back later to review the items
either to place bids or if you are just curious to see how the items do at
auction.
There are three main ways you can add an item to your Watch List:
- From our galleries (such as the * Tuesday
Gallery<http://www.emovieposter.com/agallery/13.html>
*), there is a Watch button () for each item. Clicking it will open a new
window, add that item to your Watch List, and show you your current Watch
List.
- From an item's auction page at the top where it shows you the auction
details (current price, time left, high bidder, etc.), look at the left
where there are four blue buttons. The third button is "add to watchlist".
When you click on that, it will add the item to your "Watch List" and show
you your current Watch List items.
- By default, when you bid on an item, it is automatically added to your
Watch List (see below for details of how to change this default setting).
There are also some settings available to you. To change these settings, go
to your * My Account
page<http://auctions.emovieposter.com/Logon.taf?_function=logon>
*. Then at right, under the Preferences section, click
"*Bidding<http://auctions.emovieposter.com/UpdateProfile.taf?_function=prefs>
*". Here are the settings (*NOTE*: By default, both are set to "Yes"):
- Automatically add items I bid on to my Watch List
- Automatically notify me via e-mail when items on my Watch List are
about to close (e-mail sent day prior to closing)
Finally, you may view your Watch List by going here: *
http://auctions.emovieposter.com/WatchList.taf*. Once on that page, there
are sort sorting options at the top of the page. Additionally, you may check
boxes of some items and then click "Clear Checked Items" to remove them from
the list.
--
Bruce Hershenson and the other 29 members of the eMoviePoster.com team
P.O. Box 874
West Plains, MO 65775
Phone: 417-256-9616 (hours: Mon-Fri 9 to 5 except from 12 to 1 when we take
lunch)
our site <http://www.emovieposter.com/>
our auctions <http://www.emovieposter.com/agallery/all.html>
Visit the MoPo Mailing List Web Site at www.filmfan.com
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