We are nearing 1,000 consignors, and the logistics of handling 100,000+ items a year from that many consignors is very daunting, but we have an incredible system set up, and so we almost never have the slightest problem with getting items entered correctly, auctioned, and then have the right consignor paid for the right items.
Recently a consignor contacted us and told us that a poster we auctioned could *NOT *have been his example of that poster because the one we auctioned had its blank top trimmed, and the one he sent did *NOT* and furthermore he *NEVER *ever bought a trimmed poster! First we checked though our tens of thousands of other consignments to see if perhaps we had another example and they somehow got switched, but no. Then we looked at every time we ever sold it to see if it could have been switched in the past, but no luck there, because the only other time we auctioned it was years before he sent his. Next we looked at when we entered it to see if it was entered with his other consignments and it was. Then we looked to see if it was photographed with his other posters, and was that photo of a trimmed poster, and yes and yes. So I emailed him that I was at a complete loss as to how he could be right, and was there even the most remote chance that his memory was faulty. He replied that (tee hee) he suddenly remembered he had two of these, and he *HAD *sent us the trimmed one! So of course, I said, "No big deal" even though we wasted a huge amount of time researching this, but "the customer is always right" and if you want to be the best auction house you have to go to these lengths sometimes (and isn't always beer and skittles). Bruce -- Bruce Hershenson and the other 24 members of the eMoviePoster.com team P.O. Box 874 West Plains, MO 65775 Phone: 417-256-9616 (hours: Mon-Fri 9 to 5 except from 12 to 1 when we take lunch) our site <http://www.emovieposter.com/> our auctions <http://www.emovieposter.com/agallery/all.html> <http://www.emovieposter.com/unused/signature/20111028Frankensteinemployeegroupphotosignature.jpg> Visit the MoPo Mailing List Web Site at www.filmfan.com ___________________________________________________________________ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: [email protected] In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content.
