Bruce, it's nice of you to honor his request, and I'm not commenting on what is or isn't the right thing to do in such a case, all I want to say is that this guy has a hell of a lot of nerve.!
Zeev From: MoPo List [mailto:[email protected]] On Behalf Of Bruce Hershenson Sent: July 21, 2012 7:46 PM To: [email protected] Subject: [MOPO] We DO go the extra mile to make our customers happy! I received the following message two days ago: "On 6/8/10 I bought a poster, Born to Be Loved, and when I received I put it away and never opened it. I opened the package yesterday and discovered that the poster was in lesser condition than what was described [it was graded "good to very good"]. There are two small, but significant holes in the top part of it, not in the border. These were not evident in the picture, although when I look at the picture you have on file, now that I know what I'm looking for, at least one of them is vaguely evident. In the description of the poster, there was no mention of holes in the body of the poster. I realize this is coming quite late, two years later, but I'm hoping you will consider my request for a refund or credit." I looked back at the original auction, and the buyer was correct that the two holes in the top left and right background areas were NOT described in words (I also looked at the original super-size image, which is no longer online, but stored in our files, and saw that they WERE visible there, but it would have been better had these significantly enlarged pinholes been also described in words). So I replied as follows: "I am sure you realize that there is no place in the world that would give you a refund for a movie poster over TWO YEARS later, but you found the one place that will! Incidentally, we are attaching the original super-sized image that was on the auction when you bought it, and in that image, you CAN clearly see the holes. But go ahead and send it back to us. We will refund you once we receive it. Thanks very much, Bruce eMoviePoster.com" We absolutely DO go the extra mile to make our customers happy! -- Bruce Hershenson and the other 26 members of the eMoviePoster.com team P.O. Box 874 West Plains, MO 65775 Phone: 417-256-9616 (hours: Mon-Fri 9 to 5 except from 12 to 1 when we take lunch) our site <http://www.emovieposter.com/> our auctions <http://www.emovieposter.com/agallery/all.html> <http://www.emovieposter.com/unused/20120523_emovieposter_because.gif> Visit the MoPo Mailing List Web Site at www.filmfan.com ___________________________________________________________________ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: [email protected] In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content. Visit the MoPo Mailing List Web Site at www.filmfan.com ___________________________________________________________________ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: [email protected] In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content.
