>I love customer service storys.. that was a great thing Clark did and filiment strapping tape is great its fibreglass threads... the tubes pop open from compression when in the conveyor system.. and so the tubes become like pop guns..strapping tape crisscrossed and then take the packing tape and encircle outer edge and acroos and that will get it there.. sounds like emovieposter runs a tight shipping dept... Bravo.. 6 inch tubes are huge.!! they can survive most anything.. Yazoo is my supplier too.
OK I have to give a customer service story... You know me...:) well I had foot surgery in pittsburgh on May 1st 2013... and had to return on May 9th.. so on the way home my phone rings and it was a guy who bought my Movie reel clock and sai it stopped working... Ironically he was in harrisburg, Pa.. and I was on 180 in Penn.... is that funny?? well the guy sent me the clock and i figured I could do a quick fix as I could reach the parts without walking... so I open it up and placed a battery in and the clock worked perfect... see i offer as customer service to fix then FREE if the person pays to and from shipping and have for years because the motors are USA made and garenteed 6 years but Ive had clocks running 20 yrs... so Its rare to ever get one returned Its just i feel that comfortable to offer the garentee.. so when I called the guy and said ive tested it two days and it hasnt stopped.. he said maybe his wife didnt put the bettery in right..... so hopefully I have a happy customer and I gave him some vintage jesse james drive tickets and memorabilia extra....I just thought the Timeing was funny...no pun intended.+ TOM > > >---- Original Message ---- >From: [email protected] >To: [email protected] >Subject: RE: [MOPO] Nice praise from a consignor on our customer >service! >Date: Sun, 19 May 2013 14:17:43 -0500 > >>A consignor *TRIED *to send us 88 linenbacked posters for our June >Major >>auction. I say "tried" because he took them to a UPS Store well >before our >>deadline, but he went back there a few days later, and they had not >yet >>sent them! >> >>So they left so late that they arrived after our deadline, but we >told him >>that we knew it wasn't his fault, so we would make sure they would >still >>get in. >> >>Then more bad news! He had correctly sent them in 6" x 36" Yazoo >Mills >>Tubes, but he only used clear tape on the ends, so the caps on two >of them >>opened, and UPS returned them to the UPS store for re-packing! >> >>At this point there was no way those could still be in, so we told >him that >>those would have to wait for the September one. Also, Clark (head of >>receiving) e-mailed him the following personal reply: >> >>"Several of the 9 tubes that did arrive had the end caps loosened >and >>almost missing from the tubes. This is very common from shipping >services, >>however the contents usually arrive intact. In the future though, I >would >>recommend using a stronger type of tape to secure the end caps so >that this >>sort of thing doesn't happen in the future, as you mentioned one of >the >>shipments being returned to you without the tube. >> >>There is a type of tape that is very secure, and is what we use with >our >>shipments, called 'strapping tape' and can be found >>http://www.uline.com/BL_3111/Strapping-Tape, and is also available >from >>other shipping supply websites and stores. This type of tape has >fiber >>threads inside the tape that make it almost impossible to tear by >hand and >>will withstand most damage as it won't split from impact or general >>rubbing. The readily available clear 'packing tape' easily rips >completely >>through with the slightest cut. >> >>The strapping tape will generally stay intact even if slightly cut >due to >>the threads and usually can only be opened via direct cutting with a >knife, >>thus it almost always withstands the rough handling from shipping >>services. We receive many packages with the 'clear' packing tape >everyday >>and they are fine, but this is usually on flat packages or boxes. >When we >>receive tubes with the 'clear' tape, they are often split and almost >>completely opened at the ends. >> >>With the combination of the super-durable Yazoo mills tubes and >strapping >>tape, you would most likely never have to experience this >unfortunate type >>of incident again. By all means you must use what materials you have >>available, I only make this suggestion as it has proven to work in >the past >>and it is what we use underneath our brown kraft tape that also has >durable >>threads in it." >> >>He replied as follows: >> >>"Clark, >> >>Thanks for taking the time from your day to reach out and both >comfort and >>inform. I'll get the strapping tape and make sure that rough >handling or >>nosy UPS personnel will need dynamite to breach my next shipment. >> >>When the other posters come back to me I will get them ready for the >>September auction. I will also have another hundred or so other >linenbacked >>US one sheets ready for that auction as well. >> >>The time and consideration that you have extended to me is deeply >>appreciated. That is just one reason why doing business with you and >the >>entire staff at eMoviePoster.com is such a pleasant and human >experience. >>Thanks again!" >> >>Our feelings are that when you are a consignor to any auction house, >you >>deserve to be given personalized customer service every step of the >way, >>whether you consign one poster, or one hundred! >> >>-- >>Bruce Hershenson and the other 29 members of the eMoviePoster.com >team >>P.O. Box 874 >>West Plains, MO 65775 >>Phone: 417-256-9616 (hours: Mon-Fri 9 to 5 except from 12 to 1 when >we take >>lunch) >>our site <http://www.emovieposter.com/> >>our auctions <http://www.emovieposter.com/agallery/all.html> >> >> * Complete Buyer >>Protection<http://www.emovieposter.com/unused/20120625ad_emovieposte >r_no_buyer_beware_buyer_warranty.jpg>- >>*No time limit on our guarantees & *NO* buyer beware >>* Hershenson Help >>Hotline<http://www.emovieposter.com/images/announcements/20120906_mc >w_ad_hershenson_help_hotline_forsite.jpg>- >>*Direct line to Bruce (our owner!) for urgent problems* >>*Also, please read the following three pages of in-depth* Customer >Reviews *of >>our company * - Page >>1<http://www.emovieposter.com/images/announcements/buyerreviews_page >1.jpg>, >>Page >2<http://www.emovieposter.com/images/announcements/buyerreviews_page2 >.jpg>, >>Page >3<http://www.emovieposter.com/images/announcements/buyerreviews_page3 >.jpg> >>*, which shows you in our customers' own words exactly what makes >our >>company and our auctions so very different from all others! >> >> Visit the MoPo Mailing List Web Site at www.filmfan.com >> >___________________________________________________________________ >> How to UNSUBSCRIBE from the MoPo Mailing List >> >> Send a message addressed to: [email protected] >> In the BODY of your message type: SIGNOFF MOPO-L >> >> The author of this message is solely responsible for its content >. >> >> Visit the MoPo Mailing List Web Site at www.filmfan.com ___________________________________________________________________ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: [email protected] In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content.
