We are on a roll! Here's another really nice email we received, this one from a long-time buyer.
"I have always been more than satisfied with every dealing I have had with you folks. I always know that if, for some reason, I was ever disappointed I know that I would have a friendly ear to listen to me if I called you to talk about it. I wish every movie poster auction was as excellent as eMoviePoster.com and its employees, but really you are in an outstanding class by yourself. Thanks a lot. (and "Hi Angie", I have communicated with you several times throughout the years, and of course you are super to deal with)". I replied as follows: Angie forwarded this to me so I could see how truly wonderful she is, but I already knew that! And as you seem to know as well, *EVERYONE *here is really first rate, and everybody knows that our philosophy is to not just give good service but to give great service, and to make every transaction turn out happy! It really is super hard work to make this happen, but it sure makes us stand out from everyone else. Thanks so much for your really kind words. Bruce On Fri, Sep 6, 2013 at 5:25 AM, Bruce Hershenson <[email protected]>wrote: > It is SO nice when people take the time to give positive feedback! We just > received this message from a new buyer: > > "I am a first time buyer - I just want to say thanks. I ordered posters > rolled and folded and your shipping people did a great job. The posters > were shipped fast and your packing is terrific (zero damage in the mail). > Thanks again and look forward to doing more business with you in the > future." > > I replied as follows: > > "Thanks very much for your kind words. All too often people only respond > when they have a problem (but because we make such a massive effort to "do > everything right", we hardly ever get any comments!). It really brightens > our day to get a nice e-mail like this. Please know that there was nothing > "special" about how we sent this order, so *EVERY *order in the future > will likely be equally problem-free. But if you ever *DO *encounter any > sort of problem, just let us know, and we will make it right (and if you in > any way feel that they did not make it right, then call me, Bruce, the > owner at 417-256-5555, our special phone solely for problems, and then I > personally will correct the problem). But because we have such an efficient > crew of 30 here, that phone almost never rings (except for wrong numbers!)." > > > -- Bruce Hershenson and the other 29 members of the eMoviePoster.com team P.O. Box 874 West Plains, MO 65775 Phone: 417-256-9616 (hours: Mon-Fri 9 to 5 except from 12 to 1 when we take lunch) our site <http://www.emovieposter.com/> our auctions <http://www.emovieposter.com/agallery/all.html> * Complete Buyer Protection<http://www.emovieposter.com/unused/20120625ad_emovieposter_no_buyer_beware_buyer_warranty.jpg>- *No time limit on our guarantees & *NO* buyer beware * Hershenson Help Hotline<http://www.emovieposter.com/images/announcements/20120906_mcw_ad_hershenson_help_hotline_forsite.jpg>- *Direct line to Bruce (our owner!) for urgent problems* *Also, please read the following three pages of in-depth* Customer Reviews *of our company * - Page 1<http://www.emovieposter.com/images/announcements/buyerreviews_page1.jpg>, Page 2<http://www.emovieposter.com/images/announcements/buyerreviews_page2.jpg>, Page 3<http://www.emovieposter.com/images/announcements/buyerreviews_page3.jpg> *, which shows you in our customers' own words exactly what makes our company and our auctions so very different from all others! Visit the MoPo Mailing List Web Site at www.filmfan.com ___________________________________________________________________ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: [email protected] In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content.
