A customer emailed us that one of the one-sheets he bought was graded as "good" and that it said "There are creases and scuff marks throughout the poster.". He felt that it was in less than "good" condition, and wanted to let us know that, but he paid only $18 for it, and he wasn't looking to return it, because he got many others he was real happy with, but he wanted us to know about it.
I replied as follows: "Thanks for your e-mail. I looked at the supersized image of the poster in question and I do think this is a matter of opinion, so let me explain why, so you will know how to interpret our condition grading for the future. The grade "good" means that there *IS *some sort of significant defect that will affect how the poster displays. Perhaps the other "good" posters you purchased in the past were not as significantly damaged as this poster, and maybe it would have been more accurate to call this poster "fair to good". Condition grading is a subjective process and it is difficult to be 100% consistent when we are auctioning 3,000 posters a week, so please bear this in mind and really scrutinize anything in less than "very good" condition (especially "good" or "fair") before you bid on it. I understand you don't want a refund or anything like that, but I really would be happier with *ME *taking this loss rather than you, so how about I refund you the $18 you paid, and you keep the poster? That way, I will sleep well tonight, and you won't feel like our mistake cost you anything. Is this OK? Just know that there is no way we can sell thousands of items every *WEEK *without making some mistakes, but when we do, we always want to make them right, even if they cost us money." He re-replied: "Hey Bruce, thank you for taking the time on this, I had no idea you’d be the one to respond. You guys really are the best, and have been so good to me, that’s why I didn’t feel the need for any reimbursement. However, I too love my sleep, and if it makes you sleep better at night then I’ll gladly take the refund as a credit to my account. With your Halloween auctions coming up I don’t think it’ll last long! Thank you again" This is Bruce again. I started my own auction business 24 years ago because I was appalled by how I was treated at almost every auction house (Howard Lowery and a couple of others were notable exceptions!), and I felt that is I ran my business the way I like (and expect) to be treated when I am the consignor or bidder, then bidders and consignors would "beat a path to my door" and that is exactly what has happened. If *YOU *have never dealt with us, give us a try, and we know you will quickly see just how different it is dealing with us! -- Bruce Hershenson and the other 29 members of the eMoviePoster.com team P.O. Box 874 West Plains, MO 65775 Phone: 417-256-9616 (hours: Mon-Fri 9 to 5 except from 12 to 1 when we take lunch) our site <http://www.emovieposter.com/> our auctions <http://www.emovieposter.com/agallery/all.html> * Complete Buyer Protection<http://www.emovieposter.com/unused/20120625ad_emovieposter_no_buyer_beware_buyer_warranty.jpg>- *No time limit on our guarantees & *NO* buyer beware * Hershenson Help Hotline<http://www.emovieposter.com/images/announcements/20120906_mcw_ad_hershenson_help_hotline_forsite.jpg>- *Direct line to Bruce (our owner!) for urgent problems* *Also, please read the following three pages of in-depth* Customer Reviews *of our company * - Page 1<http://www.emovieposter.com/images/announcements/buyerreviews_page1.jpg>, Page 2<http://www.emovieposter.com/images/announcements/buyerreviews_page2.jpg>, Page 3<http://www.emovieposter.com/images/announcements/buyerreviews_page3.jpg> *, which shows you in our customers' own words exactly what makes our company and our auctions so very different from all others! Visit the MoPo Mailing List Web Site at www.filmfan.com ___________________________________________________________________ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: [email protected] In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content.
