*eMoviePoster.com the ONLY auction we are aware of that gives a lifetime
guarantee on what we sell!We not only offers refunds years after the sale,
but we track down every buyer where we made an error!*
A few days ago one of our buyers posted in an online forum thanking
us for our commitment to honesty on a poster he had bought two years
earlier. Here is what he said:
"I received an email from eMoviePoster.com today. I thought I would take a
moment to share part of the email from Bruce about a poster that I bought
two years ago. Now, everybody claims to stand behind their product, but
this is crazy. Since I am currently out of the loop, I would have never
known about this except for Bruce's email.
It amazes me that eMoviePoster.com spends the manpower to track down
customers who would have never known about an unintentional error in the
description of a movie poster. Here is a part of the email that I received:
*"This is Bruce. I'm e-mailing you regarding your purchase of a BUTTERFIELD
8 Aust daybill on 8/11/2011 for $40.00. At the time we auctioned this
poster (a little over two years ago), we believed it was the first release
poster. But we recently discovered that the poster is actually from the
1966 re-release. Know that if you still own the poster, then you are
welcome to return it to us for a full refund (and we will even pay the
return shipping, as long as you send it by an inexpensive method), because
we guarantee everything we sell, no matter how long it is after the sales
date! Of course, you may have sold the poster, or you may prefer to keep it
even with knowing the new information (assuming you did not know it at the
time you purchased it). Either way, please let us know right away whether
you want to keep it or return it (and if you want to return it, we will
send you easy-to-follow instructions)."*
Job well done.
Brian
PS. I will be keeping it."
This is Bruce. Know that we send a lot of emails exactly like the one
above, because we are constantly learning more difficult to find
information about old movie paper, and because we have 24 years of selling
over one million items so if we only make a mistake on one out of one
thousand items, that is still a thousand of these emails we need to send!
Here's what happens when someone (an expert whom we know and trust to have
correct information) lets us know about a mistake in our current auctions:
1) We add to (or correct) that auction, and then email the info to everyone
who bid on it (or who even clicked on it) to make sure they know about it
2) We check *EVERY* past example of that poster to discover if we made that
mistake in the past, and if so, how many times.
3) We take the ones where we made the same mistake and compile the info on
those (who bought it, what they paid, etc)
4) We email that person with the correct information, and make the exact
same offer Brian received above
5) If anyone wants to, they return the poster and we refund the amount they
paid, *INCLUDING* the cost of original shipping (if it was bought by
itself) *PLUS* the cost of return shipping, so they lose nothing because of
our mistake
6) We re-list the item, properly identified, as our own consignment, and we
take the loss if it sells for less.
Is this expensive, and does it take a great deal of work by several
employees? Yes! The most extreme example I can think of is a poster we
auctioned *TWELVE* years ago for around $1,000 and we found out it was a
difficult to recognize unmaked re-release, and we gave a full refund
(including shipping) and we re-auctioned it properly identified and it sold
for just over $300. Ouch!
But I would much rather we take that loss (even when it is $700) than have
the customer take it, because they did nothing wrong, and even though it
was an innocent error on our part, it makes me sense for us to take the
loss. Besides, I feel it is time and money far better spent than if I
instead took out giant full-color ads all over the place, or bought Google
AdWords to constantly find new customers. *PLUS*, I get to sleep well at
night (and so can our 34,000+ customers!), and you can't put a price on
that!
*Learn more about our lifetime guarantee HERE
<http://www.emovieposter.com/tips_archive.php?id=561>* and also * HERE
<http://www.emovieposter.com/unused/20120625ad_emovieposter_no_buyer_beware_buyer_warranty.jpg>*
--
Bruce Hershenson and the other 29 members of the eMoviePoster.com team
P.O. Box 874
West Plains, MO 65775
Phone: 417-256-9616 (hours: Mon-Fri 9 to 5 except from 12 to 1 when we take
lunch)
our site <http://www.emovieposter.com/>
our auctions <http://www.emovieposter.com/agallery/all.html>
* Complete Buyer Protection
<http://www.emovieposter.com/unused/20120625ad_emovieposter_no_buyer_beware_buyer_warranty.jpg>
- *No time limit on our guarantees & *NO* buyer beware
* Hershenson Help Hotline
<http://www.emovieposter.com/images/announcements/20120906_mcw_ad_hershenson_help_hotline_forsite.jpg>
- *Direct line to Bruce (our owner!) for urgent problems
Also, please read the following three pages of in-depth* Customer Reviews *of
our company * - Page 1
<http://www.emovieposter.com/images/announcements/buyerreviews_page1.jpg>,
Page 2
<http://www.emovieposter.com/images/announcements/buyerreviews_page2.jpg>,
Page 3
<http://www.emovieposter.com/images/announcements/buyerreviews_page3.jpg>*,
which shows you in our customers' own words exactly what makes our company
and our auctions so very different from all others!
Visit the MoPo Mailing List Web Site at www.filmfan.com
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