Hey guys,
I have a situation where I shipped a buyer in France two 20 X 30" stills from
RETURN OF THE JEDI on March 18. This guy is going out of his mind because they
haven't arrived, despite the fact that I sent him a scan of the original
receipt from the customs form with the tracking number, date, and amount paid.
He somehow found that the items made it as far as Paris.
Tracking numbers apparently do not work in France at this time, and I know that
some items are taking a long time to reach their destinations due to security
concerns in that country. (Although I sent an item to another buyer in France
last week, which he received quickly and painlessly.) The USPS has no answers
for me.
Question: is there any kind of coverage for this kind of situation through
either Paypal or Ebay? I think I'm sunk as far as the post office goes, but I'm
hoping that some of the more experienced sellers on this group can give me
ideas. I'm having trouble convincing this guy that I'm not part of some
anti-France conspiracy with the US Postal Service. I'm starting to get an idea
of how this guy's mind works, and I know he's going to file a complaint with
Ebay, which is the last thing I want.
Any ideas?
Best,
Greg Douglass
PS-I stopped selling on Ebay awhile back. NOW I remember why......
--
Greg Douglass
Guitarist-
Lessons, Live Shows, Touring,
& Studio Work
(760)212-3648
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