*One of the most frustrating emails an online seller can receive is one
where a buyer says "You left something out of my package".I imagine many
sellers DO regularly forget to include an item in some or many orders, but
my company, eMoviePoster.com, NEVER does this.How can I say "never"? Two
reasons. One is that when our auctions end, we DON'T put the items aside
and pull the orders as they are paid for, creating the chance that at the
end, items that were missed being pulled are "left over".Instead, we pull
ALL the items for every order, dividing them into "who got what", so if
anything is somehow overlooked, we can "go back" and put it in the correct
order.The other reason is that a remarkable man, Paul Ericson, oversees
this entire process, and over well over a decade he has devised a process
whereby almost no mistakes of any kind EVER happen!So EVERY time I get an
email saying "You left something out of my package", I ask them to go back
through EVERY bit of packaging, and I assure them it almost surely WILL be
located, and EVERY time they do (often one or more days later, usually
after insisting there is NO way they missed seeing the item).Now this shows
how incredibly honest poster collectors are! None of them ever stand by
their story, even though it means they have to make an embarrassing phone
call (or write an equally embarrasing email) stating they messed up and
"missed" what was right in front of their eyes!But yesterday I had a new
wrinkle happen in this regard! As I was leaving work a buyer frantically
emailed that the most expensive item he had bought had been left out of his
order.I quickly emailed him my standard reply, to SUPER carefully check
every bit of packaging, and to of course not throw anything out until the
missing poster was located, and then went home.This morning I received two
emails from him. The first said "This ain't my first rodeo" and detailed
(with images) how there was NO chance the poster was in the package.I soon
received a second one, and I expected it would sheepishly say the poster
had been located. But he did not write that. Instead, he said he went back
to the original auctions he bought from, and he discovered he had been
outbid on that poster at the last minute,So the "missing" poster was not
there because he not won it! Just when you think you have "heard it all",
someone comes up with something brand new!*
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