Hi Again, I am sorry that Tim Blackwood got someone who spoke completely differently--should I say antithetically?- to what my experience was.
Before I even could tell her why I was calling about the Sibley book, she said, "Is this about the color printing problems?" I said yes. She asked 2 more easy questions about info from the publication page and took my address. Maybe I won't receive anything and maybe they also deal quickly with some of us by just humoring us with no intentions of actually following up, but I doubt it. At least I'm hopeful. Doug douglas chapman [email protected] On Feb 5, 2015, at 5:01 PM, Timothy Blackwood wrote: > Hi, > > I called the number for Knopf's customer service given in a previous message > and spoke with a nice lady there. When I explained about the "replacement" > offer, I was told that there was no such offer. I went on to explain about > the MOU messages in which some callers had met with success and was told that > the books belonging to those callers were deemed to be defective and that's > why they were being sent new copies. When I went on to explain about the > font and color problems with the first printing, I was told that those > weren't defects. Rather, they were choices made by the author and publisher. > Thus, such issues didn't qualify for a replacement copy. She said they were > still taking feedback regarding the books, however, and would be making note > of my comments. I cited the dark, maroon Scarlet Tanager as one example of a > color problem and went on to explain that it should have been bright red, as > well as the text problems. I told her I was not pleased with the copy. She > said she was sorry but there was nothing she could do. So, those who are > going to receive new copies are VERY lucky. Everyone else who was denied a > new copy will either have to go with another guide or pay more for a 2nd > printing. I was happy with my first edition Sibley, but I'm not sure I want > to give him any more money. > > Best wishes, > Tim > > Timothy J. Blackwood > E-mail: [email protected] > Phone: (218) 999-0603 > Home Address: > 120 NW 5th Street Apartment 101 > Cohasset, Minnesota, USA 55721 > ---- > Join or Leave mou-net: http://lists.umn.edu/cgi-bin/wa?SUBED1=mou-net > Archives: http://lists.umn.edu/archives/mou-net.html > > ---- Join or Leave mou-net: http://lists.umn.edu/cgi-bin/wa?SUBED1=mou-net Archives: http://lists.umn.edu/archives/mou-net.html
