Gervase Markham wrote: > > http://www.mozilla.org.uk/docs/personae/ > > This is my contribution to the "Who is Mozilla's target user?" debate. > Comments welcome :-) >...
You say this was inspired by Alan Cooper's /The inmates are running the asylum/, but only one of your four personas (Ling) is a `user' as Cooper would understand the term. You appear to be describing people using the Mozilla *code*, rather than those using a *product* which includes the code. That's an understandable approach, but it is prone to severe bias. For example, the number of Lings (Mozilla testers/hackers) will surely be an order of magnitude greater than the number of Hanses (ISP distributors). Does that mean that Mozilla should concentrate on pleasing the Lings more than it concentrates on pleasing the Hanses? I hope not, since Hans will get Mozilla user agents used by far more people than Ling will. I described the users I'm designing for back in December <http://groups.google.com/groups?selm=3C177E3F.A3FD2891%40mailandnews.com&rnum=2>. I doubt that Hans will be able to afford enough of an investment in Mozilla that he can either (1) deploy XUL account maintenance apps, or (2) hack Mozilla's XUL to remove unwanted menu/toolbar items. While Mozilla may be the ISP's default browser, they can't afford to lock out the fraction of customers who prefer browsers which don't support XUL, especially since (given Mozilla's current rate of improvement) that fraction will be very high for the next couple of years at least. Finally, do you have Ling's phone number? (Kidding ...) -- Matthew `mpt' Thomas, Mozilla UI Design component default assignee thing <http://mpt.phrasewise.com/>
